# Support by Sony vs Ashampoo Mobile

The clearest difference is review sentiment: Support by Sony at 36% against Ashampoo Mobile's 0%. Support by Sony also leads on ratings volume (329 vs 15). Ashampoo Mobile's advantage is rating (4.3 vs 4.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Ashampoo Mobile holds the better App Store score, 4.3 against 4.0. That said, the two scores are not equally well evidenced: Support by Sony has 329 ratings behind it against 15, so its average is the more settled of the two. Written reviews complicate that: 36% of Support by Sony's written reviews are positive against 0% of Ashampoo Mobile's, so the app with the better star average is not the one people write more warmly about.

Support by Sony ships an update every 3 months, Ashampoo Mobile every 6 weeks. The most recent releases landed on October 26, 2026 and October 21, 2026 respectively.

## The numbers

| Metric | Support by Sony | Ashampoo Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.0 (329 ratings)](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375/reviews) | **[4.3 (15 ratings)](https://appshunter.io/ios/app/ashampoo-mobile/id1530947694/reviews)** |
| Number of ratings | **329** | 15 |
| Positive reviews | **36.0% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 6 weeks** |
| Monetization | Free | Free |
| Size | 14 MB | 46 MB |
| Requires iOS | **15.0** | 15.6 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Sony Corporation](https://appshunter.io/developer/1315534741) | [Ashampoo GmbH & Co. KG](https://appshunter.io/developer/1178939939) |

## What reviewers say

### Support by Sony

[App page](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375)

Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.

**Highlights:** Find support information for Sony products, Instant notifications for bookmarked products, Software and firmware update alerts, Receive helpful guides, Important news about your products

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Helpful information
- 🚀 Useful for multiple Sony products
- 📢 Provides firmware update notifications

**What reviewers complain about**

- 🐛 App crashes and bugs
- 🤖 Unhelpful chatbot/virtual assistant
- 📄 Lacks bulk message management options
- 🔀 Difficulty importing/syncing registered products
- 🔒 Poor account/login functionality

**Reported bugs**

- Unable to add/sync registered products
- Notifications not clearing properly
- Live chat feature not functioning

**Requested features**

- Add option to mark all messages as read
- Implement landscape mode support
- Provide ability to open support cases directly in the app


### Ashampoo Mobile

[App page](https://appshunter.io/ios/app/ashampoo-mobile/id1530947694)

This app serves as a central hub for all Ashampoo software. It provides access to software updates, license keys, exclusive offers, and direct customer support. Users can also find news, blog articles, and videos related to the company.

**Highlights:** Software updates and license key management, Exclusive offers and free software, Direct access to customer service, News, blog articles, and videos, Secure data encryption, Low resource usage

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Support by Sony free?

Support by Sony is free to download, with no in-app purchases.

### Is Ashampoo Mobile free?

Ashampoo Mobile is free to download, with no in-app purchases.

### Which has better reviews, Support by Sony or Ashampoo Mobile?

Ashampoo Mobile is rated higher. Support by Sony averages 4.0 out of 5 from 329 ratings, while Ashampoo Mobile averages 4.3 from 15 ratings.

### Do Support by Sony or Ashampoo Mobile have ads?

Neither Support by Sony nor Ashampoo Mobile shows ads.

### Which is updated more often, Support by Sony or Ashampoo Mobile?

Support by Sony ships an update every 3 months, and Ashampoo Mobile every 6 weeks. Most recently, Support by Sony was updated on October 26, 2026 and Ashampoo Mobile on October 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*