# Support by Sony vs CONNECTED XBS

The clearest difference is rating: Support by Sony at 4.0 against CONNECTED XBS's 2.3. Support by Sony also leads on ratings volume (329 vs 6) and review sentiment (36% vs 20%). CONNECTED XBS's advantage is update cadence (every 9 days vs every 3 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Support by Sony holds the better App Store score, 4.0 against 2.3. That said, the two scores are not equally well evidenced: Support by Sony has 329 ratings behind it against 6, so its average is the more settled of the two. Written reviews point the same way: 36% of Support by Sony's written reviews are positive against 20% of CONNECTED XBS's.

Support by Sony ships an update every 3 months, CONNECTED XBS every 9 days. The most recent releases landed on October 23, 2026 and October 25, 2026 respectively.

## The numbers

| Metric | Support by Sony | CONNECTED XBS |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (329 ratings)](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375/reviews)** | [2.3 (6 ratings)](https://appshunter.io/ios/app/connected-xbs/id1629292183/reviews) |
| Number of ratings | **329** | 6 |
| Positive reviews | **36.0% of reviews** | 20.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 9 days** |
| Monetization | Free | Free |
| Size | 14 MB | 41 MB |
| Requires iOS | 15.0 | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Sony Corporation](https://appshunter.io/developer/1315534741) | [Qatar Post](https://appshunter.io/developer/586306997) |

## What reviewers say

### Support by Sony

[App page](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375)

Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.

**Highlights:** Find support information for Sony products, Instant notifications for bookmarked products, Software and firmware update alerts, Receive helpful guides, Important news about your products

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Helpful information
- 🚀 Useful for multiple Sony products
- 📢 Provides firmware update notifications

**What reviewers complain about**

- 🐛 App crashes and bugs
- 🤖 Unhelpful chatbot/virtual assistant
- 📄 Lacks bulk message management options
- 🔀 Difficulty importing/syncing registered products
- 🔒 Poor account/login functionality

**Reported bugs**

- Unable to add/sync registered products
- Notifications not clearing properly
- Live chat feature not functioning

**Requested features**

- Add option to mark all messages as read
- Implement landscape mode support
- Provide ability to open support cases directly in the app


### CONNECTED XBS

[App page](https://appshunter.io/ios/app/connected-xbs/id1629292183)

This service simplifies international online shopping by offering hassle-free purchasing and delivery of items at competitive rates. It provides efficient, full-service solutions to streamline the shopping and shipping process to your desired location.

**Highlights:** International shipping, Hassle-free shopping, Competitive delivery rates, Full-service solutions, Simplified process

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Support by Sony free?

Support by Sony is free to download, with no in-app purchases.

### Is CONNECTED XBS free?

CONNECTED XBS is free to download, with no in-app purchases.

### Which has better reviews, Support by Sony or CONNECTED XBS?

Support by Sony is rated higher. Support by Sony averages 4.0 out of 5 from 329 ratings, while CONNECTED XBS averages 2.3 from 6 ratings.

### Do Support by Sony or CONNECTED XBS have ads?

Neither Support by Sony nor CONNECTED XBS shows ads.

### Which is updated more often, Support by Sony or CONNECTED XBS?

Support by Sony ships an update every 3 months, and CONNECTED XBS every 9 days. Most recently, Support by Sony was updated on October 23, 2026 and CONNECTED XBS on October 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*