# Support by Sony vs DIRECTV TECH PROTECT

The clearest difference is rating: Support by Sony at 4.0 against DIRECTV TECH PROTECT's 3.2. Support by Sony also leads on ratings volume (326 vs 12). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Support by Sony holds the better App Store score, 4.0 against 3.2. That said, the two scores are not equally well evidenced: Support by Sony has 326 ratings behind it against 12, so its average is the more settled of the two.

Both ship on a similar rhythm, roughly every 3 months. The most recent releases landed on September 15, 2026 and July 8, 2026 respectively.

## The numbers

| Metric | Support by Sony | DIRECTV TECH PROTECT |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (326 ratings)](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375/reviews)** | [3.2 (12 ratings)](https://appshunter.io/ios/app/directv-tech-protect/id6451214484/reviews) |
| Number of ratings | **326** | 12 |
| Positive reviews | 36.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | Every 3 months |
| Monetization | Free | Free |
| Size | 14 MB | 92 MB |
| Requires iOS | **15.0** | 15.1 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Sony Corporation](https://appshunter.io/developer/1315534741) | [American Bankers Insurance Group, Inc.](https://appshunter.io/developer/1758353661) |

## What reviewers say

### Support by Sony

[App page](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375)

Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.

**Highlights:** Find support information for Sony products, Instant notifications for bookmarked products, Software and firmware update alerts, Receive helpful guides, Important news about your products

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Helpful information
- 🚀 Useful for multiple Sony products
- 📢 Provides firmware update notifications

**What reviewers complain about**

- 🐛 App crashes and bugs
- 🤖 Unhelpful chatbot/virtual assistant
- 📄 Lacks bulk message management options
- 🔀 Difficulty importing/syncing registered products
- 🔒 Poor account/login functionality

**Reported bugs**

- Unable to add/sync registered products
- Notifications not clearing properly
- Live chat feature not functioning

**Requested features**

- Add option to mark all messages as read
- Implement landscape mode support
- Provide ability to open support cases directly in the app


### DIRECTV TECH PROTECT

[App page](https://appshunter.io/ios/app/directv-tech-protect/id6451214484)

Manage your tech protection plan and access personalized tech support for your connected devices. Get help with repairs, replacements, and troubleshooting through articles, videos, and live chat with tech pros.

**Highlights:** Manage tech protection plans, Access device-specific articles and videos, File and track repair/replacement claims, Get live tech support via call or chat, Remote device connection for troubleshooting, Support for various home electronics

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Support by Sony free?

Support by Sony is free to download, with no in-app purchases.

### Is DIRECTV TECH PROTECT free?

DIRECTV TECH PROTECT is free to download, with no in-app purchases.

### Which has better reviews, Support by Sony or DIRECTV TECH PROTECT?

Support by Sony is rated higher. Support by Sony averages 4.0 out of 5 from 326 ratings, while DIRECTV TECH PROTECT averages 3.2 from 12 ratings.

### Do Support by Sony or DIRECTV TECH PROTECT have ads?

Neither Support by Sony nor DIRECTV TECH PROTECT shows ads.

### Which is updated more often, Support by Sony or DIRECTV TECH PROTECT?

Support by Sony ships an update every 3 months, and DIRECTV TECH PROTECT every 3 months. Most recently, Support by Sony was updated on September 15, 2026 and DIRECTV TECH PROTECT on July 8, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*