# Support by Sony vs MultiGlass App

The clearest difference is update cadence: Support by Sony at every 3 months against MultiGlass App's every 8 months. MultiGlass App's advantage is iOS requirement (13.4 vs 15.0). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Support by Sony ships an update every 3 months, MultiGlass App every 8 months. The most recent releases landed on September 15, 2026 and July 20, 2026 respectively.

## The numbers

| Metric | Support by Sony | MultiGlass App |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (326 ratings)](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375/reviews)** | — |
| Number of ratings | **326** | — |
| Positive reviews | 36.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 months** | Every 8 months |
| Monetization | Free | — |
| Size | 14 MB | 22 MB |
| Requires iOS | 15.0 | **13.4** |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Sony Corporation](https://appshunter.io/developer/1315534741) | [Saveplex Inc.](https://appshunter.io/developer/1675168124) |

## What reviewers say

### Support by Sony

[App page](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375)

Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.

**Highlights:** Find support information for Sony products, Instant notifications for bookmarked products, Software and firmware update alerts, Receive helpful guides, Important news about your products

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Helpful information
- 🚀 Useful for multiple Sony products
- 📢 Provides firmware update notifications

**What reviewers complain about**

- 🐛 App crashes and bugs
- 🤖 Unhelpful chatbot/virtual assistant
- 📄 Lacks bulk message management options
- 🔀 Difficulty importing/syncing registered products
- 🔒 Poor account/login functionality

**Reported bugs**

- Unable to add/sync registered products
- Notifications not clearing properly
- Live chat feature not functioning

**Requested features**

- Add option to mark all messages as read
- Implement landscape mode support
- Provide ability to open support cases directly in the app


### MultiGlass App

[App page](https://appshunter.io/ios/app/multiglass-app/id6612032907)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Support by Sony free?

Support by Sony is free to download, with no in-app purchases.

### Is MultiGlass App free?

MultiGlass App is free to download, with no in-app purchases.

### Do Support by Sony or MultiGlass App have ads?

Neither Support by Sony nor MultiGlass App shows ads.

### Which is updated more often, Support by Sony or MultiGlass App?

Support by Sony ships an update every 3 months, and MultiGlass App every 8 months. Most recently, Support by Sony was updated on September 15, 2026 and MultiGlass App on July 20, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*