# Support by Sony vs IBM Software Support

The clearest difference is rating: IBM Software Support at 5.0 against Support by Sony's 4.0. Support by Sony's advantage is ratings volume (326 vs 1) and iOS requirement (15.0 vs 17.6). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

IBM Software Support holds the better App Store score, 5.0 against 4.0. That said, the two scores are not equally well evidenced: Support by Sony has 326 ratings behind it against 1, so its average is the more settled of the two.

Support by Sony ships an update every 3 months, IBM Software Support every 2 months. The most recent releases landed on September 15, 2026 and August 27, 2026 respectively.

## The numbers

| Metric | Support by Sony | IBM Software Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.0 (326 ratings)](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/ibm-software-support/id6743817898/reviews)** |
| Number of ratings | **326** | 1 |
| Positive reviews | 36.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 14 MB | 37 MB |
| Requires iOS | **15.0** | 17.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 17+ |
| Developer | [Sony Corporation](https://appshunter.io/developer/1315534741) | [IBM](https://appshunter.io/developer/367353856) |

## What reviewers say

### Support by Sony

[App page](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375)

Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.

**Highlights:** Find support information for Sony products, Instant notifications for bookmarked products, Software and firmware update alerts, Receive helpful guides, Important news about your products

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Helpful information
- 🚀 Useful for multiple Sony products
- 📢 Provides firmware update notifications

**What reviewers complain about**

- 🐛 App crashes and bugs
- 🤖 Unhelpful chatbot/virtual assistant
- 📄 Lacks bulk message management options
- 🔀 Difficulty importing/syncing registered products
- 🔒 Poor account/login functionality

**Reported bugs**

- Unable to add/sync registered products
- Notifications not clearing properly
- Live chat feature not functioning

**Requested features**

- Add option to mark all messages as read
- Implement landscape mode support
- Provide ability to open support cases directly in the app


### IBM Software Support

[App page](https://appshunter.io/ios/app/ibm-software-support/id6743817898)

This application streamlines support case management for businesses. Users can view open support tickets, access detailed case information, and escalate urgent issues directly from their mobile devices. It aims to improve efficiency and response times for clients.

**Highlights:** View company support cases, Access case details and status, See case ownership and updates, Escalate cases from mobile, Receive urgent alerts, Contact Support Execs

**In-app purchases:** none


## Frequently asked questions

### Is Support by Sony free?

Support by Sony is free to download, with no in-app purchases.

### Is IBM Software Support free?

IBM Software Support is free to download, with no in-app purchases.

### Which has better reviews, Support by Sony or IBM Software Support?

IBM Software Support is rated higher. Support by Sony averages 4.0 out of 5 from 326 ratings, while IBM Software Support averages 5.0 from 1 ratings.

### Do Support by Sony or IBM Software Support have ads?

Neither Support by Sony nor IBM Software Support shows ads.

### Which is updated more often, Support by Sony or IBM Software Support?

Support by Sony ships an update every 3 months, and IBM Software Support every 2 months. Most recently, Support by Sony was updated on September 15, 2026 and IBM Software Support on August 27, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*