# Support by Sony vs RefreshX

The clearest difference is device support: Support by Sony at 3 against RefreshX's 1. Support by Sony also leads on iOS requirement (15.0 vs 18.0). On price, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

## The numbers

| Metric | Support by Sony | RefreshX |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (330 ratings)](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375/reviews)** | — |
| Number of ratings | **330** | — |
| Positive reviews | 36.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | — |
| Monetization | Free | — |
| Size | 14 MB | 4 MB |
| Requires iOS | **15.0** | 18.0 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Sony Corporation](https://appshunter.io/developer/1315534741) | [Kuldeep Sharma](https://appshunter.io/developer/1775386585) |

## What reviewers say

### Support by Sony

[App page](https://appshunter.io/ios/app/support-by-sony-find-support/id948089375)

Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.

**Highlights:** Find support information for Sony products, Instant notifications for bookmarked products, Software and firmware update alerts, Receive helpful guides, Important news about your products

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Helpful information
- 🚀 Useful for multiple Sony products
- 📢 Provides firmware update notifications

**What reviewers complain about**

- 🐛 App crashes and bugs
- 🤖 Unhelpful chatbot/virtual assistant
- 📄 Lacks bulk message management options
- 🔀 Difficulty importing/syncing registered products
- 🔒 Poor account/login functionality

**Reported bugs**

- Unable to add/sync registered products
- Notifications not clearing properly
- Live chat feature not functioning

**Requested features**

- Add option to mark all messages as read
- Implement landscape mode support
- Provide ability to open support cases directly in the app


### RefreshX

[App page](https://appshunter.io/ios/app/refreshx/id6744959409)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Support by Sony free?

Support by Sony is free to download, with no in-app purchases.

### Is RefreshX free?

RefreshX is free to download, with no in-app purchases.

### Do Support by Sony or RefreshX have ads?

Neither Support by Sony nor RefreshX shows ads.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*