# Tungsten Mobile vs ServiceNow Agent

The clearest difference is rating: ServiceNow Agent at 4.6 against Tungsten Mobile's 4.0. ServiceNow Agent also leads on ratings volume (2.7K vs 4) and update cadence (every 2 weeks vs every 3 months). Tungsten Mobile's advantage is review sentiment (100% vs 61%) and iOS requirement (16 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceNow Agent holds the better App Store score, 4.6 against 4.0. That said, the two scores are not equally well evidenced: ServiceNow Agent has 2.7K ratings behind it against 4, so its average is the more settled of the two. Written reviews complicate that: 100% of Tungsten Mobile's written reviews are positive against 61% of ServiceNow Agent's, so the app with the better star average is not the one people write more warmly about.

Tungsten Mobile ships an update every 3 months, ServiceNow Agent every 2 weeks. The most recent releases landed on November 6, 2026 and November 10, 2026 respectively.

## The numbers

| Metric | Tungsten Mobile | ServiceNow Agent |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.0 (4 ratings)](https://appshunter.io/ios/app/tungsten-mobile/id949356638/reviews) | **[4.6 (2.7K ratings)](https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews)** |
| Number of ratings | 4 | **2.7K** |
| Positive reviews | **100.0% of reviews** | 61.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 39 MB | 137 MB |
| Requires iOS | **16** | 18.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Tungsten Automation Corporation](https://appshunter.io/developer/524825572) | [ServiceNow](https://appshunter.io/developer/844397809) |

## What reviewers say

### Tungsten Mobile

[App page](https://appshunter.io/ios/app/tungsten-mobile/id949356638)

Connect to your on-premises, hybrid, or cloud business solutions from your mobile device. Manage financial processes, review documents, and make decisions from anywhere, anytime, to improve efficiency and reduce bottlenecks.

**Highlights:** Connect to on-premises, hybrid, and cloud solutions, Manage accounts payable and financial processes, Review live documents, images, and attachments, Approve or reject financial requests, Secure connection with data encryption, Real-time data processing and insights

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent/id1446951408)

This app allows service desk agents to manage and resolve requests on the go. It offers an intuitive interface for triaging issues, acting on approvals, and completing work, even offline. Leverage native device features for enhanced productivity.

**Highlights:** Manage assigned team work, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Optimize workflows with device hardware

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access

**What reviewers complain about**

- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)

**Reported bugs**

- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools


## Frequently asked questions

### Is Tungsten Mobile free?

Tungsten Mobile is free to download, with no in-app purchases.

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Which has better reviews, Tungsten Mobile or ServiceNow Agent?

ServiceNow Agent is rated higher. Tungsten Mobile averages 4.0 out of 5 from 4 ratings, while ServiceNow Agent averages 4.6 from 2.7K ratings.

### Do Tungsten Mobile or ServiceNow Agent have ads?

Neither Tungsten Mobile nor ServiceNow Agent shows ads.

### Which is updated more often, Tungsten Mobile or ServiceNow Agent?

Tungsten Mobile ships an update every 3 months, and ServiceNow Agent every 2 weeks. Most recently, Tungsten Mobile was updated on November 6, 2026 and ServiceNow Agent on November 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*