# eBenefit vs Mobile JKN

The clearest difference is rating: Mobile JKN at 4.7 against eBenefit's 2.0. Mobile JKN also leads on ratings volume (919 vs 9). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Mobile JKN holds the better App Store score, 4.7 against 2.0. That said, the two scores are not equally well evidenced: Mobile JKN has 919 ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 2% of eBenefit's written reviews are positive against 9% of Mobile JKN's.

eBenefit ships an update every 2 months, Mobile JKN every 3 months. The most recent releases landed on October 17, 2026 and October 15, 2026 respectively.

## The numbers

| Metric | eBenefit | Mobile JKN |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.0 (9 ratings)](https://appshunter.io/ios/app/ebenefit/id955388606/reviews) | **[4.7 (919 ratings)](https://appshunter.io/ios/app/mobile-jkn/id1237601115/reviews)** |
| Number of ratings | 9 | **919** |
| Positive reviews | 2.0% of reviews | **9.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 3 months |
| Monetization | Free | Free |
| Size | 162 MB | 220 MB |
| Requires iOS | **14.0** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 12+ |
| Developer | [LIPPO GENERAL INSURANCE TBK, PT](https://appshunter.io/developer/955388605) | [BPJS Kesehatan](https://appshunter.io/developer/1184839872) |

## What reviewers say

### eBenefit

[App page](https://appshunter.io/ios/app/ebenefit/id955388606)

Access your insurance services easily from your mobile device. This app allows Medicare customers to manage cashless transactions, submit e-claims, and track claim status. It also provides access to a hospital partner list, health benefits, and support through live chat.

**Highlights:** Cashless & Cardless transactions, e-Claim procedure, Claim status and history check, 24/7 Live Chat support, Hospital partner list, Medicare limit and benefit details, Instructional videos

**Features:** Vision Pro support

**In-app purchases:** none


### Mobile JKN

[App page](https://appshunter.io/ios/app/mobile-jkn/id1237601115)

Access comprehensive information about the National Health Insurance program and manage your participation. Easily find details on your membership, healthcare facilities, and contribution payments. The app also facilitates new participant registration and provides timely bill notifications.

**Highlights:** View JKN program information, Search participant data, Find healthcare facility locations, Check contribution bills, Access Virtual Account details, Register new participants, Receive bill notifications

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use interface
- ✅ Successful healthcare facility changes
- 💳 Helpful BPJS coverage for medical expenses
- 📱 User-friendly design and navigation

**What reviewers complain about**

- 🐛 Frequent app crashes and errors
- ⏱️ Extremely slow loading times
- 🔐 Biometric verification not working properly
- 📵 Server frequently offline or unavailable
- 🌐 Cannot be accessed from outside Indonesia

**Reported bugs**

- Captcha not appearing on login screen
- Captcha loading infinitely without completing
- Face recognition verification fails repeatedly
- Camera access permission not available in iOS settings
- OTP codes not being delivered via SMS

**Requested features**

- Biometric authentication via fingerprint instead of face recognition
- OTP delivery via WhatsApp as alternative to SMS
- Ability to edit personal data without visiting office
- Web-based alternative to mobile app
- Support for international access outside Indonesia


## Frequently asked questions

### Is eBenefit free?

eBenefit is free to download, with no in-app purchases.

### Is Mobile JKN free?

Mobile JKN is free to download, with no in-app purchases.

### Which has better reviews, eBenefit or Mobile JKN?

Mobile JKN is rated higher. eBenefit averages 2.0 out of 5 from 9 ratings, while Mobile JKN averages 4.7 from 919 ratings.

### Do eBenefit or Mobile JKN have ads?

Neither eBenefit nor Mobile JKN shows ads.

### Which is updated more often, eBenefit or Mobile JKN?

eBenefit ships an update every 2 months, and Mobile JKN every 3 months. Most recently, eBenefit was updated on October 17, 2026 and Mobile JKN on October 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*