# HelpSpot vs Click2Report

The clearest difference is rating: HelpSpot at 3.0 against Click2Report's 1.8. HelpSpot also leads on review sentiment (17% vs 0%). Click2Report's advantage is iOS requirement (8.0 vs 15.6). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

HelpSpot holds the better App Store score, 3.0 against 1.8. Both are backed by a comparable volume of ratings — 4 and 5 respectively. Written reviews point the same way: 17% of HelpSpot's written reviews are positive against 0% of Click2Report's.

Both ship on a similar rhythm, roughly every 6 months. The most recent releases landed on October 7, 2026 and October 9, 2026 respectively.

## The numbers

| Metric | HelpSpot | Click2Report |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.0 (4 ratings)](https://appshunter.io/ios/app/helpspot/id964508474/reviews)** | [1.8 (5 ratings)](https://appshunter.io/ios/app/click2report/id1003843187/reviews) |
| Number of ratings | 4 | **5** |
| Positive reviews | **16.7% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 months | Every 6 months |
| Monetization | Free | Free |
| Size | 7 MB | 88 MB |
| Requires iOS | 15.6 | **8.0** |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [UserScape Inc.](https://appshunter.io/developer/887514723) | [Tyler Technologies, Inc](https://appshunter.io/developer/723747024) |

## What reviewers say

### HelpSpot

[App page](https://appshunter.io/ios/app/helpspot/id964508474)

Manage customer support requests on the go. Respond to inquiries, add notes, and utilize saved replies for quick customer service. Access filters, search, and request history from your mobile device.

**Highlights:** Respond to requests, Add private notes, Access filters, Use popular responses, Full searching, Request history access, Customer history

**In-app purchases:** none


### Click2Report

[App page](https://appshunter.io/ios/app/click2report/id1003843187)

Report and track local issues directly with your town's incident management system. Stay informed with real-time updates from your community's Twitter feed. Available only in participating municipalities.

**Highlights:** Submit incident reports, Track issue status, Access town Twitter feed, Real-time community updates, Participating municipality access

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is HelpSpot free?

HelpSpot is free to download, with no in-app purchases.

### Is Click2Report free?

Click2Report is free to download, with no in-app purchases.

### Which has better reviews, HelpSpot or Click2Report?

HelpSpot is rated higher. HelpSpot averages 3.0 out of 5 from 4 ratings, while Click2Report averages 1.8 from 5 ratings.

### Do HelpSpot or Click2Report have ads?

Neither HelpSpot nor Click2Report shows ads.

### Which is updated more often, HelpSpot or Click2Report?

HelpSpot ships an update every 6 months, and Click2Report every 6 months. Most recently, HelpSpot was updated on October 7, 2026 and Click2Report on October 9, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*