# HelpSpot vs UniFi Verify

The clearest difference is rating: UniFi Verify at 4.8 against HelpSpot's 3.0. UniFi Verify also leads on ratings volume (11K vs 4) and review sentiment (34% vs 17%). HelpSpot's advantage is iOS requirement (15.6 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UniFi Verify holds the better App Store score, 4.8 against 3.0. That said, the two scores are not equally well evidenced: UniFi Verify has 11K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 17% of HelpSpot's written reviews are positive against 34% of UniFi Verify's.

HelpSpot ships an update every 6 months, UniFi Verify every 3 months. The most recent releases landed on September 5, 2026 and September 27, 2026 respectively.

## The numbers

| Metric | HelpSpot | UniFi Verify |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.0 (4 ratings)](https://appshunter.io/ios/app/helpspot/id964508474/reviews) | **[4.8 (11K ratings)](https://appshunter.io/ios/app/unifi-verify/id1499320261/reviews)** |
| Number of ratings | 4 | **11K** |
| Positive reviews | 16.7% of reviews | **33.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 months | **Every 3 months** |
| Monetization | Free | Free |
| Size | 7 MB | 63 MB |
| Requires iOS | **15.6** | 17.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, Apple Watch |
| Age rating | 4+ | 4+ |
| Developer | [UserScape Inc.](https://appshunter.io/developer/887514723) | [Ubiquiti Inc.](https://appshunter.io/developer/683620863) |

## What reviewers say

### HelpSpot

[App page](https://appshunter.io/ios/app/helpspot/id964508474)

Manage customer support requests on the go. Respond to inquiries, add notes, and utilize saved replies for quick customer service. Access filters, search, and request history from your mobile device.

**Highlights:** Respond to requests, Add private notes, Access filters, Use popular responses, Full searching, Request history access, Customer history

**In-app purchases:** none


### UniFi Verify

[App page](https://appshunter.io/ios/app/unifi-verify/id1499320261)

Enhance account security with two-factor authentication. This app generates time-sensitive codes and single-use passwords for logins, providing an extra layer of protection against unauthorized access. It supports multiple accounts across various platforms.

**Highlights:** Two-factor authentication (2FA), Time-sensitive verification codes, Single-use passwords, Instant QR code setup, Supports multiple accounts and platforms, Push notification codes

**Features:** macOS Compatibility, Apple Watch app

**In-app purchases:** none

**What reviewers like**

- 🚀 Great experience for 2FA
- 🚀 Easy to use
- 🚀 Fantastic experience
- 🚀 Solid tech
- 🚀 Works well

**What reviewers complain about**

- 🐛 Waste of time
- 🐛 Poor instructions
- 🐛 Going around in circles
- 🐛 DOES NOT WORK
- 🐛 Why?

**Reported bugs**

- Notifications going haywire
- Loses accounts during update
- Never sends push notifications
- Doesn't integrate with UI
- Key not recognised

**Requested features**

- Dark mode please
- Push feature and one more thing
- Move UID to replace access as an app so we don't have to login twice


## Frequently asked questions

### Is HelpSpot free?

HelpSpot is free to download, with no in-app purchases.

### Is UniFi Verify free?

UniFi Verify is free to download, with no in-app purchases.

### Which has better reviews, HelpSpot or UniFi Verify?

UniFi Verify is rated higher. HelpSpot averages 3.0 out of 5 from 4 ratings, while UniFi Verify averages 4.8 from 11K ratings.

### Do HelpSpot or UniFi Verify have ads?

Neither HelpSpot nor UniFi Verify shows ads.

### Which is updated more often, HelpSpot or UniFi Verify?

HelpSpot ships an update every 6 months, and UniFi Verify every 3 months. Most recently, HelpSpot was updated on September 5, 2026 and UniFi Verify on September 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*