# HelpSpot vs UniFi Endpoint

The clearest difference is rating: UniFi Endpoint at 4.8 against HelpSpot's 3.0. UniFi Endpoint also leads on update cadence (every 2 weeks vs every 6 months) and ratings volume (13K vs 4). HelpSpot's advantage is iOS requirement (15.6 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UniFi Endpoint holds the better App Store score, 4.8 against 3.0. That said, the two scores are not equally well evidenced: UniFi Endpoint has 13K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 17% of HelpSpot's written reviews are positive against 28% of UniFi Endpoint's.

HelpSpot ships an update every 6 months, UniFi Endpoint every 2 weeks. The most recent releases landed on October 7, 2026 and October 26, 2026 respectively.

## The numbers

| Metric | HelpSpot | UniFi Endpoint |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.0 (4 ratings)](https://appshunter.io/ios/app/helpspot/id964508474/reviews) | **[4.8 (13K ratings)](https://appshunter.io/ios/app/unifi-endpoint/id6450954172/reviews)** |
| Number of ratings | 4 | **13K** |
| Positive reviews | 16.7% of reviews | **28.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 months | **Every 2 weeks** |
| Monetization | Free | Free |
| Best chart rank | — | **#196** |
| Size | 7 MB | 251 MB |
| Requires iOS | **15.6** | 18.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, Apple Watch |
| Age rating | 4+ | 4+ |
| Developer | [UserScape Inc.](https://appshunter.io/developer/887514723) | [Ubiquiti Inc.](https://appshunter.io/developer/683620863) |

## What reviewers say

### HelpSpot

[App page](https://appshunter.io/ios/app/helpspot/id964508474)

Manage customer support requests on the go. Respond to inquiries, add notes, and utilize saved replies for quick customer service. Access filters, search, and request history from your mobile device.

**Highlights:** Respond to requests, Add private notes, Access filters, Use popular responses, Full searching, Request history access, Customer history

**In-app purchases:** none


### UniFi Endpoint

[App page](https://appshunter.io/ios/app/unifi-endpoint/id6450954172)

**Currently charting:** #196 Top Free · Business (US App Store)

This app provides secure, on-premises access and control for various organizational resources. It allows for one-click WiFi and VPN connections, smart door unlocking, and easy access to files and EV charging.

**Highlights:** Smart door access, One-click WiFi connection, One-click VPN connection, Camera sharing, EV charging, File access, Softphone functionality

**Features:** Apple Wallet, Apple Watch app

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Convenient access
- 💡 Useful features

**What reviewers complain about**

- 🐛 Bugs and glitches
- 🔒 Security and privacy concerns
- ⚠️ Lacking configurability
- 🤖 Complicated user experience

**Reported bugs**

- Softphone not ringing for external calls
- Unwanted video call integration
- Repeated door unlock attempts
- Inconsistent door control functionality

**Requested features**

- Add NFC support
- Implement one-touch unlock
- Integrate with CarPlay
- Provide a widget option
- Add texting capabilities


## Frequently asked questions

### Is HelpSpot free?

HelpSpot is free to download, with no in-app purchases.

### Is UniFi Endpoint free?

UniFi Endpoint is free to download, with no in-app purchases.

### Which has better reviews, HelpSpot or UniFi Endpoint?

UniFi Endpoint is rated higher. HelpSpot averages 3.0 out of 5 from 4 ratings, while UniFi Endpoint averages 4.8 from 13K ratings.

### Do HelpSpot or UniFi Endpoint have ads?

Neither HelpSpot nor UniFi Endpoint shows ads.

### Which is updated more often, HelpSpot or UniFi Endpoint?

HelpSpot ships an update every 6 months, and UniFi Endpoint every 2 weeks. Most recently, HelpSpot was updated on October 7, 2026 and UniFi Endpoint on October 26, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*