# DC311 vs KastleResident

The clearest difference is iOS requirement: KastleResident at 12.0 against DC311's 15.1. On price, rating, review sentiment and ratings volume there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 1.3 for DC311 against 1.4 for KastleResident. Both are backed by a comparable volume of ratings — 68 and 149 respectively. Written reviews are what separate them: 1% of DC311's written reviews are positive against 5% of KastleResident's.

DC311 ships an update every 2 months, KastleResident every 3 months. The most recent releases landed on October 20, 2026 and October 26, 2026 respectively.

## The numbers

| Metric | DC311 | KastleResident |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.3 (68 ratings)](https://appshunter.io/ios/app/dc311/id966327559/reviews) | **[1.4 (149 ratings)](https://appshunter.io/ios/app/kastleresident/id1326765477/reviews)** |
| Number of ratings | 68 | **149** |
| Positive reviews | 1.0% of reviews | **5.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 3 months |
| Monetization | Free | Free |
| Size | 52 MB | 334 MB |
| Requires iOS | 15.1 | **12.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Government of the District of Columbia](https://appshunter.io/developer/966327558) | [Kastle Systems](https://appshunter.io/developer/1061078658) |

## What reviewers say

### DC311

[App page](https://appshunter.io/ios/app/dc311/id966327559)

Access DC government services, numbers, and information through a unified platform. This app serves as a central point for constituents, residents, and visitors seeking assistance and details about city resources.

**Highlights:** Access DC government services, Find DC government numbers, Get DC government information, One-stop service experience, Information for residents and visitors

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 💡 Good concept for reporting issues
- 👍 When it works, it's useful

**What reviewers complain about**

- 🐛 App frequently freezes/crashes
- 🐛 Login issues persist
- 🐛 Unable to submit requests
- 🐛 App does not open
- 🐛 Location selection issues

**Reported bugs**

- App freezes at location screen
- App freezes on map page
- App freezes when trying to submit a service request
- App freezes on loading screen
- App crashes at various points

**Requested features**

- Fix the app
- Improve the app
- Add comment functionality back
- Implement fingerprint access
- Allow users to stay logged in


### KastleResident

[App page](https://appshunter.io/ios/app/kastleresident/id1326765477)

Enhance your multifamily living experience with a powerful app for resident amenities and engagement. Access secured areas, manage visitors, track community occupancy, and submit maintenance requests all from your smartphone.

**Highlights:** Mobile access control, Remote door unlocking, Visitor registration and management, Occupancy data insights, Community notifications, Maintenance service requests

**Features:** macOS Compatibility, Apple Wallet

**In-app purchases:** none

**What reviewers like**

- 💡 Remote unlock feature
- 👍 Convenient for visitors

**What reviewers complain about**

- 🐛 Frequent crashes
- 🐛 Unreliable door unlocking
- 🐛 Inconsistent functionality
- 🔒 Privacy concerns with location tracking
- 👎 Difficult to add visitors

**Reported bugs**

- Constant location permission popups
- App resets and logs users out
- Inability to open doors even when standing nearby
- Incompatibility with newer iOS versions

**Requested features**

- Apple Wallet integration
- Ability to lock doors
- Improved guest management
- Faster door unlocking response time


## Frequently asked questions

### Is DC311 free?

DC311 is free to download, with no in-app purchases.

### Is KastleResident free?

KastleResident is free to download, with no in-app purchases.

### Which has better reviews, DC311 or KastleResident?

KastleResident is rated higher. DC311 averages 1.3 out of 5 from 68 ratings, while KastleResident averages 1.4 from 149 ratings.

### Do DC311 or KastleResident have ads?

Neither DC311 nor KastleResident shows ads.

### Which is updated more often, DC311 or KastleResident?

DC311 ships an update every 2 months, and KastleResident every 3 months. Most recently, DC311 was updated on October 20, 2026 and KastleResident on October 26, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*