# Help Scout vs Aircall

The clearest difference is monetization model: Help Scout at freemium against Aircall's subscription. Aircall's advantage is rating (4.4 vs 4.2). On price, review sentiment, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Aircall holds the better App Store score, 4.4 against 4.2. Both are backed by a comparable volume of ratings — 323 and 334 respectively. Written reviews split almost evenly too, at 36% and 36% positive.

Help Scout ships an update every 3 weeks, Aircall fortnightly. The most recent releases landed on October 16, 2026 and October 19, 2026 respectively.

## The numbers

| Metric | Help Scout | Aircall |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (323 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews) | **[4.4 (334 ratings)](https://appshunter.io/ios/app/aircall/id1021338425/reviews)** |
| Number of ratings | 323 | **334** |
| Positive reviews | 35.6% of reviews | **35.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Fortnightly** |
| Monetization | **Freemium** | Subscription |
| Size | 96 MB | 88 MB |
| Requires iOS | **16.0** | 17.0 |
| Devices | **iPhone, iPad** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [Aircall.io Inc.](https://appshunter.io/developer/1021337734) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### Aircall

[App page](https://appshunter.io/ios/app/aircall/id1021338425)

This app extends your business phone system to your mobile device, allowing you to manage calls, messages, and customer interactions on the go. It provides features like business numbers, call recording, AI summaries, and CRM integrations to enhance productivity and customer service.

**Highlights:** Business phone numbers, Call recording and notes, SMS/MMS messaging, AI-driven call summaries, CRM and Helpdesk integrations, Mobile notifications, Call transfer and conferencing

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient mobile app
- 📞 Seamless desktop-mobile integration
- 📊 Helpful analytics and reporting
- 🤝 Good CRM integrations
- 💬 Reliable text messaging

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 📉 Unreliable call quality and connectivity
- 🕰️ Slow app performance and loading times
- 🔇 Missing key features like voicemail playback
- 💰 Overpriced compared to competitors

**Reported bugs**

- Calls frequently drop or fail to connect
- Text messages often delayed or not received
- Mobile app randomly logs users out
- Compatibility issues with newer iOS versions
- Inconsistent performance across different devices

**Requested features**

- Add ability to send and receive multimedia messages
- Improve mobile app stability and user experience
- Provide better customer support and issue resolution
- Introduce more customization and personalization options
- Enhance call management features like call transfer


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is Aircall free?

Aircall is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or Aircall?

Aircall is rated higher. Help Scout averages 4.2 out of 5 from 323 ratings, while Aircall averages 4.4 from 334 ratings.

### Do Help Scout or Aircall have ads?

Neither Help Scout nor Aircall shows ads.

### Which is updated more often, Help Scout or Aircall?

Help Scout ships an update every 3 weeks, and Aircall fortnightly. Most recently, Help Scout was updated on October 16, 2026 and Aircall on October 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*