# Help Scout vs Crisp

The clearest difference is review sentiment: Crisp at 71% against Help Scout's 36%. Crisp also leads on monetization model (free vs freemium) and rating (4.4 vs 4.2). Help Scout's advantage is update cadence (every 3 weeks vs every 2 months). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Crisp holds the better App Store score, 4.4 against 4.2. Both are backed by a comparable volume of ratings — 323 and 520 respectively. Written reviews point the same way: 36% of Help Scout's written reviews are positive against 71% of Crisp's.

Help Scout ships an update every 3 weeks, Crisp every 2 months. The most recent releases landed on October 16, 2026 and October 15, 2026 respectively.

## The numbers

| Metric | Help Scout | Crisp |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (323 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews) | **[4.4 (520 ratings)](https://appshunter.io/ios/app/crisp/id1085770229/reviews)** |
| Number of ratings | 323 | **520** |
| Positive reviews | 35.6% of reviews | **70.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 96 MB | 146 MB |
| Requires iOS | **16.0** | 16.6 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [Crisp IM SARL](https://appshunter.io/developer/1085703893) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### Crisp

[App page](https://appshunter.io/ios/app/crisp/id1085770229)

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

**Highlights:** Multi-channel customer inbox, Team inbox management, Mobile-optimized experience, CRM integration, Chatbots, Help articles and shortcuts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app
- 🚀 Great features
- 👍 User-friendly
- 💰 Affordable
- 🌟 Fantastic support

**What reviewers complain about**

- 🐛 Crashes and freezes
- 🔇 Notification issues
- 📱 Limited mobile functionality
- 🔍 Lacking advanced analytics
- 🌐 Compatibility problems

**Reported bugs**

- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles

**Requested features**

- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is Crisp free?

Crisp is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or Crisp?

Crisp is rated higher. Help Scout averages 4.2 out of 5 from 323 ratings, while Crisp averages 4.4 from 520 ratings.

### Do Help Scout or Crisp have ads?

Neither Help Scout nor Crisp shows ads.

### Which is updated more often, Help Scout or Crisp?

Help Scout ships an update every 3 weeks, and Crisp every 2 months. Most recently, Help Scout was updated on October 16, 2026 and Crisp on October 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*