# Help Scout vs Reamaze Mobile

The clearest difference is monetization model: Reamaze Mobile at free against Help Scout's freemium. Reamaze Mobile also leads on iOS requirement (10.0 vs 16.0). Help Scout's advantage is ratings volume (306 vs 10) and update cadence (fortnightly vs every 2 months). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Help Scout holds the better App Store score, 4.2 against 4.0. That said, the two scores are not equally well evidenced: Help Scout has 306 ratings behind it against 10, so its average is the more settled of the two. Written reviews point the same way: 36% of Help Scout's written reviews are positive against 33% of Reamaze Mobile's.

Help Scout ships an update fortnightly, Reamaze Mobile every 2 months. The most recent releases landed on September 26, 2026 and September 14, 2026 respectively.

## The numbers

| Metric | Help Scout | Reamaze Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.2 (306 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews)** | [4.0 (10 ratings)](https://appshunter.io/ios/app/reamaze-mobile/id1190166501/reviews) |
| Number of ratings | **306** | 10 |
| Positive reviews | **35.9% of reviews** | 33.3% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 95 MB | 11 MB |
| Requires iOS | 16.0 | **10.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [Reamaze](https://appshunter.io/developer/876786988) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### Reamaze Mobile

[App page](https://appshunter.io/ios/app/reamaze-mobile/id1190166501)

Manage customer support for your business on the go. This app provides real-time notifications and collaboration tools to handle multi-channel messages from email, social media, and live chat. It offers intuitive design, conversation control, and access to knowledge base articles.

**Highlights:** Real-time notifications, Multi-channel messaging (email, social media), Mobile collaboration tools, Intuitive conversation management, Knowledge base integration, Customer data management

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is Reamaze Mobile free?

Reamaze Mobile is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or Reamaze Mobile?

Help Scout is rated higher. Help Scout averages 4.2 out of 5 from 306 ratings, while Reamaze Mobile averages 4.0 from 10 ratings.

### Do Help Scout or Reamaze Mobile have ads?

Neither Help Scout nor Reamaze Mobile shows ads.

### Which is updated more often, Help Scout or Reamaze Mobile?

Help Scout ships an update fortnightly, and Reamaze Mobile every 2 months. Most recently, Help Scout was updated on September 26, 2026 and Reamaze Mobile on September 14, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*