# Help Scout vs Missive

The clearest difference is review sentiment: Missive at 73% against Help Scout's 36%. Missive also leads on rating (4.5 vs 4.2). Help Scout's advantage is ratings volume (332 vs 97). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Missive holds the better App Store score, 4.5 against 4.2. Both are backed by a comparable volume of ratings — 332 and 97 respectively. Written reviews point the same way: 36% of Help Scout's written reviews are positive against 73% of Missive's.

Help Scout ships an update every 2 weeks, Missive every 10 days. The most recent releases landed on November 1, 2026 and November 4, 2026 respectively.

## The numbers

| Metric | Help Scout | Missive |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (332 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews) | **[4.5 (97 ratings)](https://appshunter.io/ios/app/missive-email-chat-and-tasks/id1231206084/reviews)** |
| Number of ratings | **332** | 97 |
| Positive reviews | 35.6% of reviews | **72.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 weeks | **Every 10 days** |
| Monetization | Freemium | Freemium |
| Size | 98 MB | 14 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [Heliom Inc.](https://appshunter.io/developer/1149121723) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### Missive

[App page](https://appshunter.io/ios/app/missive-email-chat-and-tasks/id1231206084)

This app helps teams manage shared inboxes, collaborate on emails, and organize conversations. It offers features like canned responses, collaborative writing, and task assignment directly within the inbox, streamlining team communication and workflow.

**Highlights:** Shared inboxes, Email and chat collaboration, Task assignment, Canned responses, Collaborative writing, Unified inbox, Integrations

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is Missive free?

Missive is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or Missive?

Missive is rated higher. Help Scout averages 4.2 out of 5 from 332 ratings, while Missive averages 4.5 from 97 ratings.

### Do Help Scout or Missive have ads?

Neither Help Scout nor Missive shows ads.

### Which is updated more often, Help Scout or Missive?

Help Scout ships an update every 2 weeks, and Missive every 10 days. Most recently, Help Scout was updated on November 1, 2026 and Missive on November 4, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*