# Help Scout vs ActiveCampaign

The clearest difference is rating: ActiveCampaign at 4.6 against Help Scout's 4.2. ActiveCampaign also leads on ratings volume (1.2K vs 306). Help Scout's advantage is iOS requirement (16.0 vs 18.0). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ActiveCampaign holds the better App Store score, 4.6 against 4.2. Both are backed by a comparable volume of ratings — 306 and 1.2K respectively. Written reviews complicate that: 36% of Help Scout's written reviews are positive against 28% of ActiveCampaign's, so the app with the better star average is not the one people write more warmly about.

Both ship on a similar rhythm, roughly fortnightly. The most recent releases landed on September 26, 2026 and September 13, 2026 respectively.

## The numbers

| Metric | Help Scout | ActiveCampaign |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (306 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews) | **[4.6 (1.2K ratings)](https://appshunter.io/ios/app/activecampaign/id1239908329/reviews)** |
| Number of ratings | 306 | **1.2K** |
| Positive reviews | **35.9% of reviews** | 28.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Fortnightly | Fortnightly |
| Monetization | Freemium | Free with in-app purchases |
| Size | 95 MB | 80 MB |
| Requires iOS | **16.0** | 18.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [ActiveCampaign, LLC](https://appshunter.io/developer/1077883740) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### ActiveCampaign

[App page](https://appshunter.io/ios/app/activecampaign/id1239908329)

Manage your sales pipeline, marketing campaigns, and customer data from anywhere. Track key performance metrics, update deals, and communicate with contacts on the go. This app provides essential business insights and tools for sales and marketing professionals.

**Highlights:** Marketing reports and analytics, CRM and sales automation, Contact and lead management, Campaign performance tracking, Deal management, Customer data access

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Surprisingly simple to use
- 🚀 Analytics are great
- 👍 Excellence à un prix abordable
- 👍 Convenient
- 👍 Super awesome app

**What reviewers complain about**

- 🐛 2FA won't verify
- 🐛 Difficult to get service
- 🐛 No sirve
- 🐛 Poor Customer Service
- 🐛 Poor customer service even for premium users

**Reported bugs**

- Deals stopped being displayed following this update on iOS iPhone 8
- Latest update broke it
- Can't see deals anymore after the latest update
- Login screen freezes
- Incompatible with older devices

**Requested features**

- Pode incluir mais funcionalidades?
- Please add push notifications
- Please add the ability to view basic email data like campaigns, lists, and other basics we use AC for!
- Dark mode option
- Advanced analytics dashboard


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is ActiveCampaign free?

ActiveCampaign is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or ActiveCampaign?

ActiveCampaign is rated higher. Help Scout averages 4.2 out of 5 from 306 ratings, while ActiveCampaign averages 4.6 from 1.2K ratings.

### Do Help Scout or ActiveCampaign have ads?

Neither Help Scout nor ActiveCampaign shows ads.

### Which is updated more often, Help Scout or ActiveCampaign?

Help Scout ships an update fortnightly, and ActiveCampaign fortnightly. Most recently, Help Scout was updated on September 26, 2026 and ActiveCampaign on September 13, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*