# Help Scout vs OnSIP

The clearest difference is rating: Help Scout at 4.2 against OnSIP's 2.4. Help Scout also leads on review sentiment (36% vs 8%) and update cadence (every 3 weeks vs every 2 months). OnSIP's advantage is monetization model (free vs freemium). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Help Scout holds the better App Store score, 4.2 against 2.4. Both are backed by a comparable volume of ratings — 323 and 67 respectively. Written reviews point the same way: 36% of Help Scout's written reviews are positive against 8% of OnSIP's.

Help Scout ships an update every 3 weeks, OnSIP every 2 months. The most recent releases landed on October 16, 2026 and October 5, 2026 respectively.

## The numbers

| Metric | Help Scout | OnSIP |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.2 (323 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews)** | [2.4 (67 ratings)](https://appshunter.io/ios/app/onsip/id1253050184/reviews) |
| Number of ratings | **323** | 67 |
| Positive reviews | **35.6% of reviews** | 7.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 96 MB | 26 MB |
| Requires iOS | **16.0** | 17.4 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [OnSIP](https://appshunter.io/developer/1253050183) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### OnSIP

[App page](https://appshunter.io/ios/app/onsip/id1253050184)

This app extends your business phone system to your mobile device, enabling HD voice and video calls, contact monitoring, and voicemail management. Stay connected with clients and colleagues from anywhere, without needing extra hardware.

**Highlights:** HD voice and video calls, Voicemail management, Contact availability monitoring, Call history, Remote work connectivity

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is OnSIP free?

OnSIP is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or OnSIP?

Help Scout is rated higher. Help Scout averages 4.2 out of 5 from 323 ratings, while OnSIP averages 2.4 from 67 ratings.

### Do Help Scout or OnSIP have ads?

Neither Help Scout nor OnSIP shows ads.

### Which is updated more often, Help Scout or OnSIP?

Help Scout ships an update every 3 weeks, and OnSIP every 2 months. Most recently, Help Scout was updated on October 16, 2026 and OnSIP on October 5, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*