# Help Scout vs zInspector 3

The clearest difference is review sentiment: zInspector 3 at 98% against Help Scout's 36%. zInspector 3 also leads on rating (4.9 vs 4.2) and monetization model (free vs freemium). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

zInspector 3 holds the better App Store score, 4.9 against 4.2. Both are backed by a comparable volume of ratings — 332 and 815 respectively. Written reviews point the same way: 36% of Help Scout's written reviews are positive against 98% of zInspector 3's.

Both ship on a similar rhythm, roughly every 2 weeks. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Help Scout | zInspector 3 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (332 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews) | **[4.9 (815 ratings)](https://appshunter.io/ios/app/zinspector-3/id1472307699/reviews)** |
| Number of ratings | 332 | **815** |
| Positive reviews | 35.6% of reviews | **97.6% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 weeks | Every 2 weeks |
| Monetization | Freemium | **Free** |
| Size | 98 MB | 115 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [Scaled Tech Inc.](https://appshunter.io/developer/844600838) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### zInspector 3

[App page](https://appshunter.io/ios/app/zinspector-3/id1472307699)

Streamline property inspections with a mobile app designed for property managers, real estate agents, and homeowners. Capture, tag, and organize property details with photos, generate reports, and collaborate with teams. Ideal for tracking leasing, management, and maintenance activities.

**Highlights:** Automated property photo management, On-site property inspection tools, Dynamic pictorial property timeline, Secure cloud storage, One-touch smart report generation, 360 panoramic image embedding

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Detailed and thorough
- 🚀 Streamlines inspections
- 🚀 Saves time and money
- 🚀 Excellent customer support

**What reviewers complain about**

- 🐛 Occasional bugs or glitches
- 🐛 Slow rendering of interface elements
- 🔋 Can drain battery quickly

**Reported bugs**

- Torchlight not working
- Slow rendering of interface

**Requested features**

- Torchlight feature for camera
- Sync with work order systems
- More customization options


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is zInspector 3 free?

zInspector 3 is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or zInspector 3?

zInspector 3 is rated higher. Help Scout averages 4.2 out of 5 from 332 ratings, while zInspector 3 averages 4.9 from 815 ratings.

### Do Help Scout or zInspector 3 have ads?

Neither Help Scout nor zInspector 3 shows ads.

### Which is updated more often, Help Scout or zInspector 3?

Help Scout ships an update every 2 weeks, and zInspector 3 every 2 weeks. Most recently, Help Scout was updated on November 1, 2026 and zInspector 3 on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*