# Help Scout vs Groove Help Desk

The clearest difference is rating: Groove Help Desk at 5.0 against Help Scout's 4.2. Groove Help Desk also leads on monetization model (free vs freemium) and iOS requirement (13.0 vs 16.0). Help Scout's advantage is ratings volume (332 vs 6) and update cadence (every 2 weeks vs every 2 months). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Groove Help Desk holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Help Scout has 332 ratings behind it against 6, so its average is the more settled of the two. Written reviews complicate that: 36% of Help Scout's written reviews are positive against 33% of Groove Help Desk's, so the app with the better star average is not the one people write more warmly about.

Help Scout ships an update every 2 weeks, Groove Help Desk every 2 months. The most recent releases landed on November 1, 2026 and October 29, 2026 respectively.

## The numbers

| Metric | Help Scout | Groove Help Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (332 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews) | **[5.0 (6 ratings)](https://appshunter.io/ios/app/groove-help-desk/id1509476768/reviews)** |
| Number of ratings | **332** | 6 |
| Positive reviews | **35.6% of reviews** | 33.3% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 98 MB | 24 MB |
| Requires iOS | 16.0 | **13.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [Groove Networks LLC](https://appshunter.io/developer/445403943) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### Groove Help Desk

[App page](https://appshunter.io/ios/app/groove-help-desk/id1509476768)

Manage customer support on the go with this mobile help desk. It offers real-time updates, conversation management, and team collaboration tools. Access full customer profiles and seamless syncing across devices for efficient service.

**Highlights:** Real-time message updates, Conversation management, Team collaboration, Collision detection, Full customer profiles, Automatic syncing

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is Groove Help Desk free?

Groove Help Desk is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or Groove Help Desk?

Groove Help Desk is rated higher. Help Scout averages 4.2 out of 5 from 332 ratings, while Groove Help Desk averages 5.0 from 6 ratings.

### Do Help Scout or Groove Help Desk have ads?

Neither Help Scout nor Groove Help Desk shows ads.

### Which is updated more often, Help Scout or Groove Help Desk?

Help Scout ships an update every 2 weeks, and Groove Help Desk every 2 months. Most recently, Help Scout was updated on November 1, 2026 and Groove Help Desk on October 29, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*