# Help Scout vs ChartMogul

The clearest difference is rating: Help Scout at 4.2 against ChartMogul's 2.2. Help Scout also leads on update cadence (fortnightly vs every 2 months) and ratings volume (306 vs 12). ChartMogul's advantage is monetization model (free vs freemium). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Help Scout holds the better App Store score, 4.2 against 2.2. That said, the two scores are not equally well evidenced: Help Scout has 306 ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 36% of Help Scout's written reviews are positive against 30% of ChartMogul's.

Help Scout ships an update fortnightly, ChartMogul every 2 months. The most recent releases landed on September 30, 2026 and June 6, 2026 respectively.

## The numbers

| Metric | Help Scout | ChartMogul |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.2 (306 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews)** | [2.2 (12 ratings)](https://appshunter.io/ios/app/chartmogul/id1530045068/reviews) |
| Number of ratings | **306** | 12 |
| Positive reviews | **35.9% of reviews** | 30.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 95 MB | 24 MB |
| Requires iOS | **16.0** | 16.6 |
| Devices | **iPhone, iPad** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [ChartMogul GmbH & Co. KG](https://appshunter.io/developer/1530045070) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### ChartMogul

[App page](https://appshunter.io/ios/app/chartmogul/id1530045068)

This platform provides in-depth subscription analytics to help businesses understand and grow their recurring revenue. Easily import your data or integrate with billing systems to track key metrics like MRR and churn, and leverage advanced segmentation for strategic growth.

**Highlights:** Subscription data import, Billing platform integration, MRR tracking, Churn analysis, Customer LTV calculation, Advanced segmentation

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is ChartMogul free?

ChartMogul is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or ChartMogul?

Help Scout is rated higher. Help Scout averages 4.2 out of 5 from 306 ratings, while ChartMogul averages 2.2 from 12 ratings.

### Do Help Scout or ChartMogul have ads?

Neither Help Scout nor ChartMogul shows ads.

### Which is updated more often, Help Scout or ChartMogul?

Help Scout ships an update fortnightly, and ChartMogul every 2 months. Most recently, Help Scout was updated on September 30, 2026 and ChartMogul on June 6, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*