# Help Scout vs Linear Mobile

The clearest difference is rating: Linear Mobile at 4.8 against Help Scout's 4.2. Linear Mobile also leads on monetization model (free vs freemium) and review sentiment (57% vs 35%). Help Scout's advantage is iOS requirement (16.0 vs 18.0). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Linear Mobile holds the better App Store score, 4.8 against 4.2. That said, the two scores are not equally well evidenced: Linear Mobile has 2.1K ratings behind it against 306, so its average is the more settled of the two. Written reviews point the same way: 35% of Help Scout's written reviews are positive against 57% of Linear Mobile's.

Help Scout ships an update fortnightly, Linear Mobile weekly. The most recent releases landed on September 21, 2026 and September 23, 2026 respectively.

## The numbers

| Metric | Help Scout | Linear Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (306 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews) | **[4.8 (2.1K ratings)](https://appshunter.io/ios/app/linear-mobile/id1645587184/reviews)** |
| Number of ratings | 306 | **2.1K** |
| Positive reviews | 35.3% of reviews | **57.5% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Fortnightly | **Weekly** |
| Monetization | Freemium | **Free** |
| Size | 95 MB | 172 MB |
| Requires iOS | **16.0** | 18.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [Linear](https://appshunter.io/developer/1459672537) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### Linear Mobile

[App page](https://appshunter.io/ios/app/linear-mobile/id1645587184)

Manage your product development workflows on the go. This mobile companion allows you to file issues, track projects, and update important documents from anywhere, ensuring you stay connected to your team's progress.

**Highlights:** File issues on-the-go, Stay updated on work streams, Instant notifications, Update issues and projects remotely, Companion to desktop app

**In-app purchases:** none

**What reviewers like**

- 👍 Clean and clear interface
- 🚀 Smooth and fast performance
- 💡 Thoughtful and intuitive UX
- 🚀 Efficient workflow
- 👍 Helpful mobile experience

**What reviewers complain about**

- 🐛 Sign-in with Google issues
- 🔍 Limited search and filtering options
- 📱 Missing some features from web/desktop app
- 📜 Difficult to navigate long issue lists

**Reported bugs**

- Sign in with Google not working properly
- Scrolling issues when navigating issue lists

**Requested features**

- Drag and drop to rearrange tasks
- Ability to modify documents
- Vim mode
- Widgets for iOS


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is Linear Mobile free?

Linear Mobile is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or Linear Mobile?

Linear Mobile is rated higher. Help Scout averages 4.2 out of 5 from 306 ratings, while Linear Mobile averages 4.8 from 2.1K ratings.

### Do Help Scout or Linear Mobile have ads?

Neither Help Scout nor Linear Mobile shows ads.

### Which is updated more often, Help Scout or Linear Mobile?

Help Scout ships an update fortnightly, and Linear Mobile weekly. Most recently, Help Scout was updated on September 21, 2026 and Linear Mobile on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*