# Help Scout vs Homesome Picker

The clearest difference is rating: Help Scout at 4.2 against Homesome Picker's 3.6. Help Scout also leads on ratings volume (326 vs 7) and update cadence (every 3 weeks vs every 2 months). Homesome Picker's advantage is monetization model (free vs freemium) and iOS requirement (12.4 vs 16.0). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Help Scout holds the better App Store score, 4.2 against 3.6. That said, the two scores are not equally well evidenced: Help Scout has 326 ratings behind it against 7, so its average is the more settled of the two.

Help Scout ships an update every 3 weeks, Homesome Picker every 2 months. The most recent releases landed on October 20, 2026 and September 28, 2026 respectively.

## The numbers

| Metric | Help Scout | Homesome Picker |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.2 (326 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews)** | [3.6 (7 ratings)](https://appshunter.io/ios/app/homesome-picker/id1662569141/reviews) |
| Number of ratings | **326** | 7 |
| Positive reviews | 35.6% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 96 MB | 72 MB |
| Requires iOS | 16.0 | **12.4** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [Phontabulous, Inc.](https://appshunter.io/developer/948342462) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### Homesome Picker

[App page](https://appshunter.io/ios/app/homesome-picker/id1662569141)

Streamline your e-commerce order fulfillment. Scan items, manage quantities, and communicate with customers directly. Easily adjust order contents to ensure accuracy and efficiency for your store staff.

**Highlights:** Scan items and enter quantities, In-app customer chat, Add, remove, or substitute items, Efficient order picking, Simple staff training

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is Homesome Picker free?

Homesome Picker is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or Homesome Picker?

Help Scout is rated higher. Help Scout averages 4.2 out of 5 from 326 ratings, while Homesome Picker averages 3.6 from 7 ratings.

### Do Help Scout or Homesome Picker have ads?

Neither Help Scout nor Homesome Picker shows ads.

### Which is updated more often, Help Scout or Homesome Picker?

Help Scout ships an update every 3 weeks, and Homesome Picker every 2 months. Most recently, Help Scout was updated on October 20, 2026 and Homesome Picker on September 28, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*