# Help Scout vs Close CRM

The clearest difference is rating: Help Scout at 4.2 against Close CRM's 3.5. Help Scout also leads on ratings volume (306 vs 50). Close CRM's advantage is monetization model (free vs freemium). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Help Scout holds the better App Store score, 4.2 against 3.5. That said, the two scores are not equally well evidenced: Help Scout has 306 ratings behind it against 50, so its average is the more settled of the two. Written reviews split almost evenly too, at 35% and 36% positive.

Help Scout ships an update fortnightly, Close CRM every 4 weeks. The most recent releases landed on September 21, 2026 and September 20, 2026 respectively.

## The numbers

| Metric | Help Scout | Close CRM |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.2 (306 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews)** | [3.5 (50 ratings)](https://appshunter.io/ios/app/close-crm/id1668836284/reviews) |
| Number of ratings | **306** | 50 |
| Positive reviews | 35.3% of reviews | **35.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 4 weeks |
| Monetization | Freemium | **Free** |
| Size | 95 MB | 29 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [Elastic Inc](https://appshunter.io/developer/602902730) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### Close CRM

[App page](https://appshunter.io/ios/app/close-crm/id1668836284)

Manage your sales pipeline and communicate with leads on the go. This app allows you to make calls, send texts, and emails directly from your device, with AI-powered call transcription and summarization. Stay organized with quick note-taking and task management.

**Highlights:** Direct communication with leads, AI-powered call transcription, Lead and contact detail access, Activity feed for context, Quick data entry and task management, Push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is Close CRM free?

Close CRM is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or Close CRM?

Help Scout is rated higher. Help Scout averages 4.2 out of 5 from 306 ratings, while Close CRM averages 3.5 from 50 ratings.

### Do Help Scout or Close CRM have ads?

Neither Help Scout nor Close CRM shows ads.

### Which is updated more often, Help Scout or Close CRM?

Help Scout ships an update fortnightly, and Close CRM every 4 weeks. Most recently, Help Scout was updated on September 21, 2026 and Close CRM on September 20, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*