# Help Scout vs Knowhere Org

The clearest difference is rating: Knowhere Org at 5.0 against Help Scout's 4.2. Knowhere Org also leads on monetization model (free vs freemium) and iOS requirement (13.0 vs 16.0). Help Scout's advantage is ratings volume (306 vs 2) and update cadence (fortnightly vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Knowhere Org holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Help Scout has 306 ratings behind it against 2, so its average is the more settled of the two.

Help Scout ships an update fortnightly, Knowhere Org every 2 months. Both last shipped on September 30, 2026.

## The numbers

| Metric | Help Scout | Knowhere Org |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (306 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/knowhere-org/id6467690495/reviews)** |
| Number of ratings | **306** | 2 |
| Positive reviews | 35.9% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 95 MB | 19 MB |
| Requires iOS | 16.0 | **13.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [Knowhere Incorporated](https://appshunter.io/developer/1709036235) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### Knowhere Org

[App page](https://appshunter.io/ios/app/knowhere-org/id6467690495)

This platform helps businesses connect with their local community by allowing them to easily post events and updates. It aims to increase customer engagement and build a dedicated following through a centralized hub for local experiences.

**Highlights:** Effortless experience posting, Targeted business following, Real-time updates and notifications, Streamlined community engagement, Consumer and data insights

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is Knowhere Org free?

Knowhere Org is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or Knowhere Org?

Knowhere Org is rated higher. Help Scout averages 4.2 out of 5 from 306 ratings, while Knowhere Org averages 5.0 from 2 ratings.

### Do Help Scout or Knowhere Org have ads?

Neither Help Scout nor Knowhere Org shows ads.

### Which is updated more often, Help Scout or Knowhere Org?

Help Scout ships an update fortnightly, and Knowhere Org every 2 months. Most recently, Help Scout was updated on September 30, 2026 and Knowhere Org on September 30, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*