# Help Scout vs ClearViewFilebox

The clearest difference is iOS requirement: ClearViewFilebox at 13.0 against Help Scout's 16.0. On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on October 16, 2026 and September 28, 2026 respectively.

## The numbers

| Metric | Help Scout | ClearViewFilebox |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.2 (323 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews)** | — |
| Number of ratings | **323** | — |
| Positive reviews | 35.6% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | Every 3 weeks |
| Monetization | Freemium | — |
| Size | 96 MB | 22 MB |
| Requires iOS | 16.0 | **13.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [Orion Restoration LLC](https://appshunter.io/developer/1374750428) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### ClearViewFilebox

[App page](https://appshunter.io/ios/app/clearviewfilebox/id6471411062)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is ClearViewFilebox free?

ClearViewFilebox is free to download, with no in-app purchases.

### Do Help Scout or ClearViewFilebox have ads?

Neither Help Scout nor ClearViewFilebox shows ads.

### Which is updated more often, Help Scout or ClearViewFilebox?

Help Scout ships an update every 3 weeks, and ClearViewFilebox every 3 weeks. Most recently, Help Scout was updated on October 16, 2026 and ClearViewFilebox on September 28, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*