# Help Scout vs Lexius

The clearest difference is rating: Lexius at 5.0 against Help Scout's 4.2. Lexius also leads on monetization model (free vs freemium). Help Scout's advantage is ratings volume (323 vs 4) and update cadence (every 3 weeks vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Lexius holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Help Scout has 323 ratings behind it against 4, so its average is the more settled of the two.

Help Scout ships an update every 3 weeks, Lexius every 2 months. The most recent releases landed on October 12, 2026 and September 30, 2026 respectively.

## The numbers

| Metric | Help Scout | Lexius |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (323 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews) | **[5.0 (4 ratings)](https://appshunter.io/ios/app/lexius/id6505044059/reviews)** |
| Number of ratings | **323** | 4 |
| Positive reviews | 35.6% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 96 MB | 30 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [David Elskamp](https://appshunter.io/developer/1744986466) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### Lexius

[App page](https://appshunter.io/ios/app/lexius/id6505044059)

This app provides retailers with real-time alerts and instant video clip reviews to detect and respond to shoplifting more efficiently. It integrates with existing camera systems for smarter, hassle-free security.

**Highlights:** Real-time shoplifting alerts, Instant review of video clips, Customizable notifications, Integration with existing cameras, Faster incident response

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is Lexius free?

Lexius is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or Lexius?

Lexius is rated higher. Help Scout averages 4.2 out of 5 from 323 ratings, while Lexius averages 5.0 from 4 ratings.

### Do Help Scout or Lexius have ads?

Neither Help Scout nor Lexius shows ads.

### Which is updated more often, Help Scout or Lexius?

Help Scout ships an update every 3 weeks, and Lexius every 2 months. Most recently, Help Scout was updated on October 12, 2026 and Lexius on September 30, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*