# Help Scout vs HomePilot by Lessen

The clearest difference is rating: HomePilot by Lessen at 5.0 against Help Scout's 4.2. HomePilot by Lessen also leads on monetization model (free vs freemium) and iOS requirement (14.0 vs 16.0). Help Scout's advantage is ratings volume (330 vs 9). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

HomePilot by Lessen holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Help Scout has 330 ratings behind it against 9, so its average is the more settled of the two.

Help Scout ships an update every 2 weeks, HomePilot by Lessen fortnightly. The most recent releases landed on October 29, 2026 and October 21, 2026 respectively.

## The numbers

| Metric | Help Scout | HomePilot by Lessen |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (330 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews) | **[5.0 (9 ratings)](https://appshunter.io/ios/app/homepilot-by-lessen/id6535674958/reviews)** |
| Number of ratings | **330** | 9 |
| Positive reviews | 35.6% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 weeks | **Fortnightly** |
| Monetization | Freemium | **Free** |
| Size | 98 MB | 95 MB |
| Requires iOS | 16.0 | **14.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [SMS Assist, LLC.](https://appshunter.io/developer/616469901) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### HomePilot by Lessen

[App page](https://appshunter.io/ios/app/homepilot-by-lessen/id6535674958)

Connect with local, vetted professionals for home maintenance and repairs. Book services like plumbing, electrical, and handyman work with transparent pricing and a user-friendly interface. Get your home projects handled efficiently and reliably.

**Highlights:** Connect with local professionals, Book plumbing, electrical, HVAC, handyman services, Transparent upfront pricing, Vetted, licensed, and insured pros, User-friendly service management, AI-powered service requests

**Features:** macOS Compatibility, Apple Wallet

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is HomePilot by Lessen free?

HomePilot by Lessen is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or HomePilot by Lessen?

HomePilot by Lessen is rated higher. Help Scout averages 4.2 out of 5 from 330 ratings, while HomePilot by Lessen averages 5.0 from 9 ratings.

### Do Help Scout or HomePilot by Lessen have ads?

Neither Help Scout nor HomePilot by Lessen shows ads.

### Which is updated more often, Help Scout or HomePilot by Lessen?

Help Scout ships an update every 2 weeks, and HomePilot by Lessen fortnightly. Most recently, Help Scout was updated on October 29, 2026 and HomePilot by Lessen on October 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*