# Help Scout vs Featurebase Mobile

The clearest difference is review sentiment: Featurebase Mobile at 100% against Help Scout's 35%. Featurebase Mobile also leads on rating (5.0 vs 4.2) and monetization model (free vs freemium). Help Scout's advantage is ratings volume (306 vs 3). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Featurebase Mobile holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Help Scout has 306 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 35% of Help Scout's written reviews are positive against 100% of Featurebase Mobile's.

Help Scout ships an update fortnightly, Featurebase Mobile every 8 days. The most recent releases landed on September 21, 2026 and September 6, 2026 respectively.

## The numbers

| Metric | Help Scout | Featurebase Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (306 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews) | **[5.0 (3 ratings)](https://appshunter.io/ios/app/featurebase-mobile/id6749693286/reviews)** |
| Number of ratings | **306** | 3 |
| Positive reviews | 35.3% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Fortnightly | **Every 8 days** |
| Monetization | Freemium | **Free** |
| Size | 95 MB | 10 MB |
| Requires iOS | **16.0** | 17.0 |
| Devices | **iPhone, iPad** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [Featurebase](https://appshunter.io/developer/1831760431) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### Featurebase Mobile

[App page](https://appshunter.io/ios/app/featurebase-mobile/id6749693286)

Stay connected with your customers on the go with this mobile tool. Receive instant notifications for new messages, manage existing conversations, and initiate new ones. Leverage AI and macros to respond efficiently, all from your mobile device.

**Highlights:** Instant notifications for new chats, Continue or start conversations, Search and filter chats, AI-powered responses, Macro support for quick replies

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is Featurebase Mobile free?

Featurebase Mobile is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or Featurebase Mobile?

Featurebase Mobile is rated higher. Help Scout averages 4.2 out of 5 from 306 ratings, while Featurebase Mobile averages 5.0 from 3 ratings.

### Do Help Scout or Featurebase Mobile have ads?

Neither Help Scout nor Featurebase Mobile shows ads.

### Which is updated more often, Help Scout or Featurebase Mobile?

Help Scout ships an update fortnightly, and Featurebase Mobile every 8 days. Most recently, Help Scout was updated on September 21, 2026 and Featurebase Mobile on September 6, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*