# Help Scout vs USchedule M2 Reader

The clearest difference is rating: USchedule M2 Reader at 5.0 against Help Scout's 4.2. USchedule M2 Reader also leads on monetization model (free vs freemium). Help Scout's advantage is ratings volume (323 vs 1) and update cadence (every 3 weeks vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

USchedule M2 Reader holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Help Scout has 323 ratings behind it against 1, so its average is the more settled of the two.

Help Scout ships an update every 3 weeks, USchedule M2 Reader every 2 months. The most recent releases landed on October 12, 2026 and October 9, 2026 respectively.

## The numbers

| Metric | Help Scout | USchedule M2 Reader |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (323 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/uschedule-m2-reader/id6762643724/reviews)** |
| Number of ratings | **323** | 1 |
| Positive reviews | 35.6% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 96 MB | 81 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [USchedule, LLC](https://appshunter.io/developer/1224806205) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### USchedule M2 Reader

[App page](https://appshunter.io/ios/app/uschedule-m2-reader/id6762643724)

This app links your Stripe M2 card reader to your USchedule account. It enables employees to securely collect payments from customers in various locations, enhancing on-the-go transaction capabilities.

**Highlights:** Connects Stripe M2 card reader, Integrates with USchedule account, Enables employee payment collection, Supports payments anywhere, Secure transaction processing

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is USchedule M2 Reader free?

USchedule M2 Reader is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or USchedule M2 Reader?

USchedule M2 Reader is rated higher. Help Scout averages 4.2 out of 5 from 323 ratings, while USchedule M2 Reader averages 5.0 from 1 ratings.

### Do Help Scout or USchedule M2 Reader have ads?

Neither Help Scout nor USchedule M2 Reader shows ads.

### Which is updated more often, Help Scout or USchedule M2 Reader?

Help Scout ships an update every 3 weeks, and USchedule M2 Reader every 2 months. Most recently, Help Scout was updated on October 12, 2026 and USchedule M2 Reader on October 9, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*