# Help Scout vs Honeybadger Mobile

The clearest difference is rating: Help Scout at 4.2 against Honeybadger Mobile's 3.6. Help Scout also leads on update cadence (every 2 weeks vs every 4 months) and ratings volume (332 vs 5). Honeybadger Mobile's advantage is monetization model (free vs freemium). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Help Scout holds the better App Store score, 4.2 against 3.6. That said, the two scores are not equally well evidenced: Help Scout has 332 ratings behind it against 5, so its average is the more settled of the two. Written reviews complicate that: 36% of Help Scout's written reviews are positive against 40% of Honeybadger Mobile's, so the app with the better star average is not the one people write more warmly about.

Help Scout ships an update every 2 weeks, Honeybadger Mobile every 4 months. The most recent releases landed on November 1, 2026 and October 10, 2026 respectively.

## The numbers

| Metric | Help Scout | Honeybadger Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.2 (332 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews)** | [3.6 (5 ratings)](https://appshunter.io/ios/app/honeybadger-mobile/id973629481/reviews) |
| Number of ratings | **332** | 5 |
| Positive reviews | 35.6% of reviews | **40.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 4 months |
| Monetization | Freemium | **Free** |
| Size | 98 MB | 3 MB |
| Requires iOS | 16.0 | **15.6** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [Honeybadger.io](https://appshunter.io/developer/973629480) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### Honeybadger Mobile

[App page](https://appshunter.io/ios/app/honeybadger-mobile/id973629481)

Monitor application health and track errors on the go. Get detailed reports to identify and prioritize issues, with tools to help developers fix bugs before users are affected. Access all your account information to quickly resolve problems.

**Highlights:** Real-time application health monitoring, Detailed error and exception tracking, Insightful problem identification reports, Bug location and code analysis, Affected user breakdown, Error parameter and session data

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is Honeybadger Mobile free?

Honeybadger Mobile is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or Honeybadger Mobile?

Help Scout is rated higher. Help Scout averages 4.2 out of 5 from 332 ratings, while Honeybadger Mobile averages 3.6 from 5 ratings.

### Do Help Scout or Honeybadger Mobile have ads?

Neither Help Scout nor Honeybadger Mobile shows ads.

### Which is updated more often, Help Scout or Honeybadger Mobile?

Help Scout ships an update every 2 weeks, and Honeybadger Mobile every 4 months. Most recently, Help Scout was updated on November 1, 2026 and Honeybadger Mobile on October 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*