# Help Scout vs Teamwork Desk

The clearest difference is rating: Help Scout at 4.2 against Teamwork Desk's 2.0. Help Scout also leads on review sentiment (35% vs 14%) and update cadence (fortnightly vs every 2 months). Teamwork Desk's advantage is monetization model (free vs freemium) and iOS requirement (13.0 vs 16.0). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Help Scout holds the better App Store score, 4.2 against 2.0. That said, the two scores are not equally well evidenced: Help Scout has 306 ratings behind it against 20, so its average is the more settled of the two. Written reviews point the same way: 35% of Help Scout's written reviews are positive against 14% of Teamwork Desk's.

Help Scout ships an update fortnightly, Teamwork Desk every 2 months. The most recent releases landed on September 21, 2026 and June 11, 2026 respectively.

## The numbers

| Metric | Help Scout | Teamwork Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.2 (306 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews)** | [2.0 (20 ratings)](https://appshunter.io/ios/app/teamwork-desk/id984925768/reviews) |
| Number of ratings | **306** | 20 |
| Positive reviews | **35.3% of reviews** | 13.8% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 95 MB | 2 MB |
| Requires iOS | 16.0 | **13.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Help Scout PBC](https://appshunter.io/developer/966327659) | [Teamwork Crew Limited](https://appshunter.io/developer/568766324) |

## What reviewers say

### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


### Teamwork Desk

[App page](https://appshunter.io/ios/app/teamwork-desk/id984925768)

Manage your customer support helpdesk from anywhere. Create and update tickets, assign requests, and collaborate with your team on the go. Stay connected with customers and ensure timely responses, whether you're poolside or on a hike.

**Highlights:** Full help desk dashboard access, Create and reply to tickets, Bulk ticket updates, Add private team notes, Generate time logs, Manage agents and customers

**In-app purchases:** none


## Frequently asked questions

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Is Teamwork Desk free?

Teamwork Desk is free to download, with no in-app purchases.

### Which has better reviews, Help Scout or Teamwork Desk?

Help Scout is rated higher. Help Scout averages 4.2 out of 5 from 306 ratings, while Teamwork Desk averages 2.0 from 20 ratings.

### Do Help Scout or Teamwork Desk have ads?

Neither Help Scout nor Teamwork Desk shows ads.

### Which is updated more often, Help Scout or Teamwork Desk?

Help Scout ships an update fortnightly, and Teamwork Desk every 2 months. Most recently, Help Scout was updated on September 21, 2026 and Teamwork Desk on June 11, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*