# Pacific Power vs First Step Help

The clearest difference is review sentiment: First Step Help at 100% against Pacific Power's 6%. First Step Help also leads on rating (3.0 vs 1.8). Pacific Power's advantage is ratings volume (162 vs 2) and iOS requirement (14.0 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

First Step Help holds the better App Store score, 3.0 against 1.8. That said, the two scores are not equally well evidenced: Pacific Power has 162 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 6% of Pacific Power's written reviews are positive against 100% of First Step Help's.

Pacific Power ships an update every 6 months, First Step Help every 5 months. The most recent releases landed on August 31, 2026 and September 18, 2026 respectively.

## The numbers

| Metric | Pacific Power | First Step Help |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.8 (162 ratings)](https://appshunter.io/ios/app/pacific-power/id969606122/reviews) | **[3.0 (2 ratings)](https://appshunter.io/ios/app/first-step-help/id1478309146/reviews)** |
| Number of ratings | **162** | 2 |
| Positive reviews | 6.3% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 months | **Every 5 months** |
| Monetization | Free | Free |
| Size | 28 MB | 55 MB |
| Requires iOS | **14.0** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [KUBRA Arizona, Inc.](https://appshunter.io/developer/397170433) | [First Step Internet, L.L.C.](https://appshunter.io/developer/1478309145) |

## What reviewers say

### Pacific Power

[App page](https://appshunter.io/ios/app/pacific-power/id969606122)

Manage your electricity account on the go. Pay bills, report power outages, and receive real-time updates on restoration status. Stay informed with alerts for bill readiness and potential service interruptions.

**Highlights:** Pay bills, Report power outages, Check outage status, Receive outage alerts, View account balance, Payment confirmations

**In-app purchases:** none

**What reviewers like**

- ✅ Easy bill payment process
- 📊 Usage tracking and visualization
- 🗺️ Power outage reporting and mapping
- ⚡ Quick payment confirmation
- 📱 Mobile convenience for account access

**What reviewers complain about**

- 🐛 Biometric login resets monthly
- 🔐 Constant password reset requirements
- ❌ Face ID/Touch ID doesn't persist
- 📧 Password reset emails missing links
- 🔄 Forced logout after each session

**Reported bugs**

- Face ID authorization expires monthly
- Password reset email links non-functional
- Login credentials not saved despite settings
- Account activation loops indefinitely
- Password validation rejects valid passwords

**Requested features**

- Persistent biometric authentication
- Reliable password reset functionality
- Pending payment status indicators
- Payment history view
- Auto-pay setup capability


### First Step Help

[App page](https://appshunter.io/ios/app/first-step-help/id1478309146)

This utility app performs various network tests and diagnostics to help troubleshoot internet issues. It allows users to share test results with support agents for faster problem resolution. Additional features include live view sessions and router settings checks.

**Highlights:** Network tests and diagnostics, Share test results with support, Live View sessions, Router settings check, Location data for network analysis

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Pacific Power free?

Pacific Power is free to download, with no in-app purchases.

### Is First Step Help free?

First Step Help is free to download, with no in-app purchases.

### Which has better reviews, Pacific Power or First Step Help?

First Step Help is rated higher. Pacific Power averages 1.8 out of 5 from 162 ratings, while First Step Help averages 3.0 from 2 ratings.

### Do Pacific Power or First Step Help have ads?

Neither Pacific Power nor First Step Help shows ads.

### Which is updated more often, Pacific Power or First Step Help?

Pacific Power ships an update every 6 months, and First Step Help every 5 months. Most recently, Pacific Power was updated on August 31, 2026 and First Step Help on September 18, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*