# Medallia Concierge App vs Capacity

The clearest difference is review sentiment: Capacity at 100% against Medallia Concierge App's 8%. Capacity also leads on rating (5.0 vs 2.2). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Capacity holds the better App Store score, 5.0 against 2.2. Both are backed by a comparable volume of ratings — 30 and 15 respectively. Written reviews point the same way: 8% of Medallia Concierge App's written reviews are positive against 100% of Capacity's.

Medallia Concierge App ships an update every 2 months, Capacity every 5 weeks. The most recent releases landed on October 26, 2026 and October 20, 2026 respectively.

## The numbers

| Metric | Medallia Concierge App | Capacity |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.2 (30 ratings)](https://appshunter.io/ios/app/medallia-concierge-app/id974264754/reviews) | **[5.0 (15 ratings)](https://appshunter.io/ios/app/capacity/id1629740333/reviews)** |
| Number of ratings | **30** | 15 |
| Positive reviews | 7.7% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 5 weeks** |
| Monetization | Free | Free |
| Size | 55 MB | 28 MB |
| Requires iOS | **14.0** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Medallia, Inc.](https://appshunter.io/developer/320816059) | [Ai Software, LLC](https://appshunter.io/developer/1533052429) |

## What reviewers say

### Medallia Concierge App

[App page](https://appshunter.io/ios/app/medallia-concierge-app/id974264754)

This business app enables companies to communicate with customers through texting and other mobile messaging channels. It offers tools for real-time engagement, support, and response, providing an instant and seamless customer service experience across various industries.

**Highlights:** Real-time 2-way conversations, Personalized messaging with templates, AI-driven messaging automation, Conversation filtering, Internal notes, Multi-account management

**Features:** Vision Pro support

**In-app purchases:** none


### Capacity

[App page](https://appshunter.io/ios/app/capacity/id1629740333)

Automate business support and workflows with AI-powered knowledge base and chatbot features. This platform helps reduce incoming requests and tickets while enabling faster, more effective responses for employees and customers.

**Highlights:** AI-powered Concierge chatbot, Knowledge Base browsing, Helpdesk ticket management, Automate support processes, Employee and customer support

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Medallia Concierge App free?

Medallia Concierge App is free to download, with no in-app purchases.

### Is Capacity free?

Capacity is free to download, with no in-app purchases.

### Which has better reviews, Medallia Concierge App or Capacity?

Capacity is rated higher. Medallia Concierge App averages 2.2 out of 5 from 30 ratings, while Capacity averages 5.0 from 15 ratings.

### Do Medallia Concierge App or Capacity have ads?

Neither Medallia Concierge App nor Capacity shows ads.

### Which is updated more often, Medallia Concierge App or Capacity?

Medallia Concierge App ships an update every 2 months, and Capacity every 5 weeks. Most recently, Medallia Concierge App was updated on October 26, 2026 and Capacity on October 20, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*