# Formilla Live Chat vs Crisp

The clearest difference is rating: Crisp at 4.4 against Formilla Live Chat's 3.3. Crisp also leads on ratings volume (520 vs 9) and review sentiment (71% vs 62%). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Crisp holds the better App Store score, 4.4 against 3.3. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 62% of Formilla Live Chat's written reviews are positive against 71% of Crisp's.

Formilla Live Chat ships an update every 3 months, Crisp every 2 months. The most recent releases landed on June 3, 2026 and September 15, 2026 respectively.

## The numbers

| Metric | Formilla Live Chat | Crisp |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.3 (9 ratings)](https://appshunter.io/ios/app/formilla-live-chat/id978199882/reviews) | **[4.4 (520 ratings)](https://appshunter.io/ios/app/crisp/id1085770229/reviews)** |
| Number of ratings | 9 | **520** |
| Positive reviews | 61.5% of reviews | **70.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 15 MB | 87 MB |
| Requires iOS | **15.0** | 16.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Formilla.com](https://appshunter.io/developer/978199881) | [Crisp IM SARL](https://appshunter.io/developer/1085703893) |

## What reviewers say

### Formilla Live Chat

[App page](https://appshunter.io/ios/app/formilla-live-chat/id978199882)

Enhance your website's customer engagement by enabling real-time chat with visitors, even when you're away. This tool offers instant installation, push notifications for new messages, and visitor monitoring to help you never miss an opportunity.

**Highlights:** Instant website installation, Push notifications for new chats, Real-time visitor monitoring, Canned messages for quick replies, Customizable chatbots, Branding and theme customization, Multi-language support

**Features:** macOS Compatibility

**In-app purchases:** none


### Crisp

[App page](https://appshunter.io/ios/app/crisp/id1085770229)

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

**Highlights:** Multi-channel customer inbox, Team inbox management, Mobile-optimized experience, CRM integration, Chatbots, Help articles and shortcuts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app
- 🚀 Great features
- 👍 User-friendly
- 💰 Affordable
- 🌟 Fantastic support

**What reviewers complain about**

- 🐛 Crashes and freezes
- 🔇 Notification issues
- 📱 Limited mobile functionality
- 🔍 Lacking advanced analytics
- 🌐 Compatibility problems

**Reported bugs**

- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles

**Requested features**

- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings


## Frequently asked questions

### Is Formilla Live Chat free?

Formilla Live Chat is free to download, with no in-app purchases.

### Is Crisp free?

Crisp is free to download, with no in-app purchases.

### Which has better reviews, Formilla Live Chat or Crisp?

Crisp is rated higher. Formilla Live Chat averages 3.3 out of 5 from 9 ratings, while Crisp averages 4.4 from 520 ratings.

### Do Formilla Live Chat or Crisp have ads?

Neither Formilla Live Chat nor Crisp shows ads.

### Which is updated more often, Formilla Live Chat or Crisp?

Formilla Live Chat ships an update every 3 months, and Crisp every 2 months. Most recently, Formilla Live Chat was updated on June 3, 2026 and Crisp on September 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*