# Formilla Live Chat vs Pure Chat

The clearest difference is review sentiment: Formilla Live Chat at 62% against Pure Chat's 16%. Pure Chat's advantage is rating (4.4 vs 3.3) and ratings volume (574 vs 9). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Pure Chat holds the better App Store score, 4.4 against 3.3. That said, the two scores are not equally well evidenced: Pure Chat has 574 ratings behind it against 9, so its average is the more settled of the two. Written reviews complicate that: 62% of Formilla Live Chat's written reviews are positive against 16% of Pure Chat's, so the app with the better star average is not the one people write more warmly about.

Formilla Live Chat ships an update every 3 months, Pure Chat every 3 weeks. The most recent releases landed on October 24, 2026 and October 22, 2026 respectively.

## The numbers

| Metric | Formilla Live Chat | Pure Chat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.3 (9 ratings)](https://appshunter.io/ios/app/formilla-live-chat/id978199882/reviews) | **[4.4 (574 ratings)](https://appshunter.io/ios/app/pure-chat-live-website-chat/id1504100695/reviews)** |
| Number of ratings | 9 | **574** |
| Positive reviews | **61.5% of reviews** | 16.2% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 15 MB | 77 MB |
| Requires iOS | 15.0 | **12.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Formilla.com](https://appshunter.io/developer/978199881) | [Ruby Receptionists](https://appshunter.io/developer/1045646703) |

## What reviewers say

### Formilla Live Chat

[App page](https://appshunter.io/ios/app/formilla-live-chat/id978199882)

Enhance your website's customer engagement by enabling real-time chat with visitors, even when you're away. This tool offers instant installation, push notifications for new messages, and visitor monitoring to help you never miss an opportunity.

**Highlights:** Instant website installation, Push notifications for new chats, Real-time visitor monitoring, Canned messages for quick replies, Customizable chatbots, Branding and theme customization, Multi-language support

**Features:** macOS Compatibility

**In-app purchases:** none


### Pure Chat

[App page](https://appshunter.io/ios/app/pure-chat-live-website-chat/id1504100695)

Connect with website visitors and customers in real time through live chat. Engage instantly with new visitors or existing customers to answer questions and provide support from anywhere.

**Highlights:** Real-time visitor engagement, Instant customer support, Mobile chat access, New visitor notifications, Availability status control, Historical chat transcripts

**In-app purchases:** none

**What reviewers like**

- 🔒 Secure and reliable product
- 💬 Effective live chat feature for website visitors
- 💰 Reasonable pricing for the service
- 👍 Works well on desktop version
- 📈 Generates decent customer orders

**What reviewers complain about**

- 🔔 Unreliable or missing notifications on mobile
- 📱 Poor iPhone/iOS app performance
- 🐛 Frequent app crashes and freezing
- ⏱️ Slow response times and lag
- 🔐 Automatic logout issues requiring frequent re-login

**Reported bugs**

- App notifications not delivering on iOS
- Chat window spinning/reconnecting indefinitely
- App crashes on latest iOS versions
- Chat toggle status not registering correctly
- Menu icon disappearing after ending chat on iPad

**Requested features**

- Desktop application for Windows/Mac
- Persistent login sessions on mobile
- Quick access to canned messages on mobile
- Better iPad landscape orientation support
- Improved notification system reliability


## Frequently asked questions

### Is Formilla Live Chat free?

Formilla Live Chat is free to download, with no in-app purchases.

### Is Pure Chat free?

Pure Chat is free to download, with no in-app purchases.

### Which has better reviews, Formilla Live Chat or Pure Chat?

Pure Chat is rated higher. Formilla Live Chat averages 3.3 out of 5 from 9 ratings, while Pure Chat averages 4.4 from 574 ratings.

### Do Formilla Live Chat or Pure Chat have ads?

Neither Formilla Live Chat nor Pure Chat shows ads.

### Which is updated more often, Formilla Live Chat or Pure Chat?

Formilla Live Chat ships an update every 3 months, and Pure Chat every 3 weeks. Most recently, Formilla Live Chat was updated on October 24, 2026 and Pure Chat on October 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*