# Teamwork Desk vs Groove Help Desk

The clearest difference is rating: Groove Help Desk at 5.0 against Teamwork Desk's 2.1. Groove Help Desk also leads on review sentiment (33% vs 14%). Teamwork Desk's advantage is ratings volume (19 vs 6). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Groove Help Desk holds the better App Store score, 5.0 against 2.1. Both are backed by a comparable volume of ratings — 19 and 6 respectively. Written reviews point the same way: 14% of Teamwork Desk's written reviews are positive against 33% of Groove Help Desk's.

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Teamwork Desk | Groove Help Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (19 ratings)](https://appshunter.io/ios/app/teamwork-desk/id984925768/reviews) | **[5.0 (6 ratings)](https://appshunter.io/ios/app/groove-help-desk/id1509476768/reviews)** |
| Number of ratings | **19** | 6 |
| Positive reviews | 13.8% of reviews | **33.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | Every 2 months |
| Monetization | Free | Free |
| Size | 2 MB | 24 MB |
| Requires iOS | 13.0 | 13.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Teamwork Crew Limited](https://appshunter.io/developer/568766324) | [Groove Networks LLC](https://appshunter.io/developer/445403943) |

## What reviewers say

### Teamwork Desk

[App page](https://appshunter.io/ios/app/teamwork-desk/id984925768)

Manage your customer support helpdesk from anywhere. Create and update tickets, assign requests, and collaborate with your team on the go. Stay connected with customers and ensure timely responses, whether you're poolside or on a hike.

**Highlights:** Full help desk dashboard access, Create and reply to tickets, Bulk ticket updates, Add private team notes, Generate time logs, Manage agents and customers

**In-app purchases:** none


### Groove Help Desk

[App page](https://appshunter.io/ios/app/groove-help-desk/id1509476768)

Manage customer support on the go with this mobile help desk. It offers real-time updates, conversation management, and team collaboration tools. Access full customer profiles and seamless syncing across devices for efficient service.

**Highlights:** Real-time message updates, Conversation management, Team collaboration, Collision detection, Full customer profiles, Automatic syncing

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Teamwork Desk free?

Teamwork Desk is free to download, with no in-app purchases.

### Is Groove Help Desk free?

Groove Help Desk is free to download, with no in-app purchases.

### Which has better reviews, Teamwork Desk or Groove Help Desk?

Groove Help Desk is rated higher. Teamwork Desk averages 2.1 out of 5 from 19 ratings, while Groove Help Desk averages 5.0 from 6 ratings.

### Do Teamwork Desk or Groove Help Desk have ads?

Neither Teamwork Desk nor Groove Help Desk shows ads.

### Which is updated more often, Teamwork Desk or Groove Help Desk?

Teamwork Desk ships an update every 2 months, and Groove Help Desk every 2 months. Most recently, Teamwork Desk was updated on November 1, 2026 and Groove Help Desk on November 3, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*