# ASSA ABLOY Customer Support vs HID Reader Manager

The clearest difference is review sentiment: ASSA ABLOY Customer Support at 67% against HID Reader Manager's 12%. ASSA ABLOY Customer Support also leads on rating (4.2 vs 2.6) and iOS requirement (11.0 vs 14.0). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ASSA ABLOY Customer Support holds the better App Store score, 4.2 against 2.6. Both are backed by a comparable volume of ratings — 20 and 26 respectively. Written reviews point the same way: 67% of ASSA ABLOY Customer Support's written reviews are positive against 12% of HID Reader Manager's.

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 3, 2026 and October 16, 2026 respectively.

## The numbers

| Metric | ASSA ABLOY Customer Support | HID Reader Manager |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.2 (20 ratings)](https://appshunter.io/ios/app/assa-abloy-customer-support/id990600264/reviews)** | [2.6 (26 ratings)](https://appshunter.io/ios/app/hid-reader-manager/id1328840981/reviews) |
| Number of ratings | 20 | **26** |
| Positive reviews | **66.7% of reviews** | 11.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | Every 2 months |
| Monetization | Free | Free |
| Size | 40 MB | 258 MB |
| Requires iOS | **11.0** | 14.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [AssaAbloy](https://appshunter.io/developer/886663816) | [HID Global](https://appshunter.io/developer/657306800) |

## What reviewers say

### ASSA ABLOY Customer Support

[App page](https://appshunter.io/ios/app/assa-abloy-customer-support/id990600264)

Connect with technical support representatives through real-time video streaming. Share your screen and annotate over the video to get assistance with product issues. Access customer service departments for help.

**Highlights:** Real-time video streaming, Screen sharing, Video annotation, Direct access to support departments, Customer service assistance

**Features:** macOS Compatibility

**In-app purchases:** none


### HID Reader Manager

[App page](https://appshunter.io/ios/app/hid-reader-manager/id1328840981)

This app simplifies the management of compatible HID readers. It allows administrators to configure settings, update firmware, and export reader status. Users can also upgrade readers to support Bluetooth and OSDP.

**Highlights:** Configure reader settings, Upgrade reader firmware, Inspect and export reader status, Enable Bluetooth support, Enable OSDP support

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ASSA ABLOY Customer Support free?

ASSA ABLOY Customer Support is free to download, with no in-app purchases.

### Is HID Reader Manager free?

HID Reader Manager is free to download, with no in-app purchases.

### Which has better reviews, ASSA ABLOY Customer Support or HID Reader Manager?

ASSA ABLOY Customer Support is rated higher. ASSA ABLOY Customer Support averages 4.2 out of 5 from 20 ratings, while HID Reader Manager averages 2.6 from 26 ratings.

### Do ASSA ABLOY Customer Support or HID Reader Manager have ads?

Neither ASSA ABLOY Customer Support nor HID Reader Manager shows ads.

### Which is updated more often, ASSA ABLOY Customer Support or HID Reader Manager?

ASSA ABLOY Customer Support ships an update every 2 months, and HID Reader Manager every 2 months. Most recently, ASSA ABLOY Customer Support was updated on October 3, 2026 and HID Reader Manager on October 16, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*