# Chatra vs Gorgias Helpdesk

The clearest difference is review sentiment: Chatra at 45% against Gorgias Helpdesk's 3%. Chatra also leads on rating (3.9 vs 1.6). Gorgias Helpdesk's advantage is update cadence (monthly vs every 3 months) and ratings volume (78 vs 14). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Chatra holds the better App Store score, 3.9 against 1.6. That said, the two scores are not equally well evidenced: Gorgias Helpdesk has 78 ratings behind it against 14, so its average is the more settled of the two. Written reviews point the same way: 45% of Chatra's written reviews are positive against 3% of Gorgias Helpdesk's.

Chatra ships an update every 3 months, Gorgias Helpdesk monthly. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.

## The numbers

| Metric | Chatra | Gorgias Helpdesk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.9 (14 ratings)](https://appshunter.io/ios/app/chatra/id998481819/reviews)** | [1.6 (78 ratings)](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619/reviews) |
| Number of ratings | 14 | **78** |
| Positive reviews | **45.5% of reviews** | 2.9% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Monthly** |
| Monetization | Free | Free |
| Size | 6 MB | 38 MB |
| Requires iOS | 16.6 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Roger Wilco LLC](https://appshunter.io/developer/998481818) | [Gorgias Inc.](https://appshunter.io/developer/1380948847) |

## What reviewers say

### Chatra

[App page](https://appshunter.io/ios/app/chatra/id998481819)

This app provides a mobile interface for a live chat service designed for websites. It enables businesses to engage with visitors, gather feedback, and enhance customer satisfaction through real-time communication.

**Highlights:** Live chat for websites, Customer engagement, Feedback collection, Real-time communication, Mobile client

**Features:** Vision Pro support

**In-app purchases:** none


### Gorgias Helpdesk

[App page](https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619)

Manage customer service interactions from email, live chat, phone, and social media in a single mobile platform. Streamline support tickets, view customer history, and respond quickly with templates and macros to save time and money.

**Highlights:** Unified inbox for email, chat, phone, social, View customer history and order details, Instant responses with templates and macros, Support for multiple e-commerce stores, Streamline support tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ✅ Desktop version works well and is feature-rich
- 📱 Basic mobile functionality available for reading tickets
- 🔄 Platform overall decent for customer service management

**What reviewers complain about**

- 🐛 Text input jumps around and scrambles words while typing
- 🔐 Frequent unexpected logouts requiring re-authentication
- 📲 Push notifications don't work reliably or at all
- ⌨️ Autocorrect/predictive text causes gibberish output
- 🔑 Complex login process with authentication loops

**Reported bugs**

- Text input cursor jumps around during typing
- Words get scrambled or autocorrected incorrectly
- Keyboard inserts random words while typing
- Unexpected logouts every few hours or days
- Authentication verification loops that don't resolve

**Requested features**

- iPad landscape mode orientation support
- Google Sign-In authentication option
- Photo upload from phone gallery
- Working push notifications for new messages
- Search functionality for tickets and conversations


## Frequently asked questions

### Is Chatra free?

Chatra is free to download, with no in-app purchases.

### Is Gorgias Helpdesk free?

Gorgias Helpdesk is free to download, with no in-app purchases.

### Which has better reviews, Chatra or Gorgias Helpdesk?

Chatra is rated higher. Chatra averages 3.9 out of 5 from 14 ratings, while Gorgias Helpdesk averages 1.6 from 78 ratings.

### Do Chatra or Gorgias Helpdesk have ads?

Neither Chatra nor Gorgias Helpdesk shows ads.

### Which is updated more often, Chatra or Gorgias Helpdesk?

Chatra ships an update every 3 months, and Gorgias Helpdesk monthly. Most recently, Chatra was updated on November 1, 2026 and Gorgias Helpdesk on November 2, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*