TERRIBLE SERVICE
Absolutely disgusting service! Booked a taxi online and it says 15 mins! After waiting 20 mins still no taxi, call them to ask where it was, ….. a driver hadn’t picked up the job!!! Then they said oh a driver has just collected ur job will be 15 mins! After waiting 30 mins I could have walked home, wish I did! Called them again to ask where the driver was, they replied 15/20 mins! After 1 hour the TAXI arrived! Very very bad service NEVER USING THEM AGAIN!
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Promo
Promo codes still won’t let me apply to my booking and I’m using 001 taxis 2/3 times a week on £30 journeys each time
Low journey price estimates
Very convenient but journey price estimates are almost always low compared to the actual cost you are charged
Worst Taxi service in the world
Terrible service terrible app terrible cab company
05.30 pickup
What a lovely man so kind
Paid twice
The new App wasn’t clear and it billed me but we also paid the driver in the car.
DO NOT USE THIS COMPANY IF BOOKING IN ADVANCE
I would give 0 stars if I could.
I pre-booked a large taxi (it said minivan), as my family had lots of luggage. Going to bus station. I called ahead of time to confirm the booking. 2 min before the supposed pick up time, i was informed its a toyota corolla and not a van, fine, we might squeeze in. 1 min AFTER the pick up time, the driver called saying he his on his way as he only just got the job. Traffic in town was terrible (as
it is every afternoon) so he wouldn’t get to us for another 30 min!!! OUTRAGEOUS.
We had to change plans and drove into town instead. DO NOT USE 001 if you want to be anywhere on time.
And you wonder why you lose business to uber.
I pre-booked a large taxi (it said minivan), as my family had lots of luggage. Going to bus station. I called ahead of time to confirm the booking. 2 min before the supposed pick up time, i was informed its a toyota corolla and not a van, fine, we might squeeze in. 1 min AFTER the pick up time, the driver called saying he his on his way as he only just got the job. Traffic in town was terrible (as
it is every afternoon) so he wouldn’t get to us for another 30 min!!! OUTRAGEOUS.
We had to change plans and drove into town instead. DO NOT USE 001 if you want to be anywhere on time.
And you wonder why you lose business to uber.
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Worst taxi company ever
Totally unreliable. If you book in advance, they don’t actually allocate a driver in advance. This means I’ve been left without a vital taxi several times and had to then find another provider.
Excellent service.
Excellent service.
Good drivers. Helpful and kind.
I’m so grateful
Good drivers. Helpful and kind.
I’m so grateful
STOLE MY MONEY
Ordered a taxi that after half an hour hadn't even been dispatched so I cancelled the taxi but because I used Apple Pay the app took the money for the trip straight away and now I have cancelled the order I have not received my money back and have tried to contact customer service multiple times and have just been ignored so have no other option now than too charge the money back to my card through my bank and WILL NEVER USE A 001 TAXI AGAIN!!!!!!! CRIMINALS!!!!!!!!
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Doesn’t book in advance
Despite having a function to book a taxi in advance, it doesn’t actually allocate it to the driver in advance so it’s literally just the same as if you tried to book an asap taxi. So good luck at peak times. I’ve taken to booking the taxi 40 mins in advance in the offchance it’s late. For example last week I booked a taxi for 08:00 today and it still hasn’t been allocated at 081:13. I had to cancel and book and uber paying their surge pricing to get to the station in time
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Constant spam notifications
Multiple spam notifications every single day means the app has to be uninstalled as disabling notations will would means missed cabs. It seems an odd choice to make your app so user hostile just as Uber launches in Oxford.
Spam
I’m Spammed every day by this damn app even though I’ve turned off promotional messages in the app. Needs to be pulled from the App Store.
Discount not working
Need the app to work
Service
Great service from a driver
Spam notifications that don't stop
Update: deleted app, lost my business cause of this. Truly stupid set of decision. Uber it is.
Started outputting spam y push marketing notifications that just won't stop, despite disabling them in the app. And they hide the notifications setting in the least obvious location.
Coincidentally this overlaps with Uber starting to operate in Oxford.
So now I have an app that spams me until I delete it from my phone and a competitor that's ready to go.
Great choice. Truly top notch. App about to be deleted and my business lost if this doesn't change promptly.
Started outputting spam y push marketing notifications that just won't stop, despite disabling them in the app. And they hide the notifications setting in the least obvious location.
Coincidentally this overlaps with Uber starting to operate in Oxford.
So now I have an app that spams me until I delete it from my phone and a competitor that's ready to go.
Great choice. Truly top notch. App about to be deleted and my business lost if this doesn't change promptly.
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001 Driver
Very Helpful& Friendly!
Scheduled ride did not show up
I booked with 001 today to get to a business meeting with a ride scheduled for 14:15 during breakfast. The driver was on the other side of Oxford at the time. At 14:15 I was outside, but the driver was not there, and I saw that he was still at the same address. Now I’ll be late for my meeting. Won’t be using 001 ever again, and will tell everyone else not to use them too!
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Spammy notifications
1 star until the spammy notifications stop. Nobody asks for this.
“It’s Friday! Heading out this weekend?…”
NOBODY WANTS THIS!
“It’s Friday! Heading out this weekend?…”
NOBODY WANTS THIS!
Worst Ever Experience
One Of The Worst Ever Service i Have Faced Today, Since 25 Minutes Am Waiting, They Just Accept The Booking but Not Dispatching The Car…!!!
Even I Called Them On Their Customer Care No, & They Said with in Couple Of Minute Taxi Will be With You… But No Solution At -
It Its In MyHand I will Cancel Their Licence For such Kind of Rubbish Service…🤨🤨🤨🤨
Even I Called Them On Their Customer Care No, & They Said with in Couple Of Minute Taxi Will be With You… But No Solution At -
It Its In MyHand I will Cancel Their Licence For such Kind of Rubbish Service…🤨🤨🤨🤨
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