New app embarrassingly BAD
The 4.1.1. update has made very little difference. The building blocks to the app are severely and fundamentally flawed, to the point that the phrase “polishing a ****” rings true. I’m so fed up with not being able to clearly and easily see and book classes. Terrible stock images everywhere (I can’t bear their faces now). “Rewards” don’t work. I’m supposedly a silver member but none of the “silver” “rewards” are unlocked. No one in club knows what to do. Emailing then gets the same standard response if we are trying to fix this, but it’s been MONTHS now. Sometimes my classes don’t register on the app. What an absolute mess. I’ve stopped using the app and now just use the website, not ideal at all. No one in club I’ve spoken to has a positive word to say. If I had the option I’d give this app 0 stars!! It’s so very bad, in fact the worst app I’ve ever used. Desperate for the old app to be reinstated, the new one is ruining my user experience of Virgin Active. 😔
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Response from developer
Thanks for your feedback. Just so you know, we updated the app last week & improved the functionality.
