Déroutant et beaucoup trop compliqué
This is one of the most confusing EV charging apps there is. There are lots of ikons with no explanation as to what they are. Charging is extremely complicated and very confusing. There are lots of ways to charge your vehicle, each one confusing. It is easy to make a mistake. There is a lack of consistency and errors occur. On several occasions, I had received no access code and could not stop the charge and release my cable. I have had to call the company 4 times. The first time, I was kept waiting for 30 minutes, during which I continued to be charged a fee even though my cable was not connected to my car. On the other occasions , the person answering refused to help me as I could speak French and hung up! Unbelievably rude! It is so much easier and quicker filling your car with petrol, where you have none of this nonsense, frustration and irritation. Definitely not recommended.
Update - works much better with a Freshmile card, but still complicated and instructions on the machines are often given the wrong way round.
Map on app is useless - takes forever to load, cannot see favourites on the map, only as a list.
Utter cr@p!! AVOID!!
Update - works much better with a Freshmile card, but still complicated and instructions on the machines are often given the wrong way round.
Map on app is useless - takes forever to load, cannot see favourites on the map, only as a list.
Utter cr@p!! AVOID!!
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