Bad decisions
Cutting your reps down to two??!! I drink the Loreal Pro cool aid on the daily. I love the products and the color. I loved being able to call my rep and have place the order and telling when things were coming up. I subscribe to Summit and education. I want to let you know that it takes nearly 45-60 seconds to place one item in your cart because the app is overloaded with ads and other sticky things and that make ordering incredibly tedious and takes time i as an owner do not have. I could have my Assitant do the reorder but she still needs my card over and over again. It’s not convenient, it’s clunky and I messaged my rep on Friday and wasn’t able to have any resolve until today. All LP and Summit preach is customer service, success, taking care of employees and them to see what salon centric is doing? Total hypocrisy and not about relationships in any way. Please rethink your new business strategy.
Alison
Alison
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I am having so many problems with this app
I have tried deleting this app and reinstalling numerous times. Every time I try to use it lately I am unable to log in, it tells me there is a problem with my log in credentials. I have to reset my password every single time I use it! The last time I reset my password and got back into the app, I couldn’t progress beyond the screen where I had to confirm my address. I tried at least 5 times. I’m so frustrated!! I use this app in store to scan my membership card when shopping and I also shop online. What am I supposed to do now? If someone responds to this review and help me I will change my rating.
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Response from developer
Thank you for bringing this to our attention. We are sorry that you faced an issue. Please contact us at scappfeedback@saloncentric.com with your account details so we can assist you further.
Don’t bother
I’ve started to purchase products at other stores since I always have an issue with the app. It logs you out if you don’t sign in for 2 days. Always have an issue trying to log back in as it says my password is incorrect when it isn’t since I just made a new one a few days ago after the last time I was logged out. When you pick up in store the price comes up different than what you paid in the app then you have to wait for it to correct itself. Don’t bother wasting your time to try to get it to work. It has never been good and probably won’t ever be.
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