Fix your glitches
Response from developer
Hi there! Sorry you're having difficulty with the app. Could you please email us at support@storytoys.com explaining the problem? We'll do our best to help you resolve it. Thanks!
My toddler LOVES this, but very glitchy
Unfortunately this particular game is super buggy and there isn’t a way to refresh to screen or save his place. I still love it - I just hope they can fix the bugs.
I even just tried nuking the app only to have it have a bug again within a couple minutes. The only way to get unstuck is to pick a new game or kill the app and restart.
Please, please, please fix this app and keep making amazing educational games!!!
Response from developer
Thank you so much for your kind words. We are sorry you're having trouble with the app. Can you please send us an email with details at support@storytoys.com? Thanks!
Glitches
Why don’t you play your own app and update it. This is obvious that your app has had bugs for at least 5 years now per the reviews and you have blatantly refused to even attempt to fix the bugs, but it seems your response to everyone is “email us, we will fix it.” If you have already been emailed about the bugs, why haven’t you fixed them? We have all paid for this app since there is no option to try it for free. This only hurts the kids that can’t continue because a block/piece won’t move and we as parents have to restart them from the beginning.
Son loves the game but consistently glitches where objects won’t move so he can’t continue and he gets frustrated and I have to restart the game for him. There have been no updates for 5 years so it seems the creators don’t care since this seems to be a consistent issue over the last few years according to the reviews. At this point I wish I didn’t have to pay for the app to try it so i would have know of the issues beforehand
Response from developer
Yikes! Don't worry; we turn issues into solutions. Please contact support@storytoys.com and let us take good care of you.
Buggy
Please don’t tell me to email support as you’ve replied in so many other reviews. Just fix it!
Response from developer
So sorry! Something went wrong, somewhere! And while we strive for perfection, we occasionally mess up. Please email us at support@storytoys.com, our team will need further details to assist you with this.
Problems.
Response from developer
So sorry! Something went wrong, somewhere! And while stuff like this happens on the rare occasion, we are fast fixers. Just email us at support@storytoys.com, and we will be sure to rectify the situation to your satisfaction!
App doesn’t work on my apple products
Response from developer
Yikes! Don't worry; we turn issues into solutions. Please contact support@storytoys.com and let us take good care of you.
Why does it keep freezing?
Response from developer
Yikes! Time for a fast solution! Please contact support@storytoys.com and let us take good care of you.
Freezes
Response from developer
Yikes! We're here to fix your problem. Please contact support@storytoys.com and let us take good care of you.
Don’t buy - major bugs and no updates
My toddler loves this game but...
Response from developer
Hi there, can you write us a quick email to support@touchpress.com, with the issue, the relevant team can look into it and get in touch with you. Thanks!
