ServiceDesk

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Details about ServiceDesk

Released
Updated
iOS Version
Age Rating
Size
Devices
Languages

March 4, 2016
October 1, 2024
9.0+
4+
62.38MB
iPhone, iPod

Developer of ServiceDesk

N-able Technologies Inc.

⭐️2 / 5

Rating↘︎

🙌3

Ratings

📼5 scs

Media↘︎

📦w/o updates

Updates frequency↘︎

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Versions
Price History
Description
FAQ

Version History of ServiceDesk

1.2.3

March 6, 2019

-Resolved an issue preventing Site Visits from being displayed on some devices.

1.2.2

November 7, 2017

Fixed an issue affecting location tracking in iOS 11

1.2.1

July 26, 2016

* Added support for viewing multiple attachment types in Responses * Now supports 2FA authentication * App can now be used with custom domains

1.2.0

June 30, 2016

* Multilingual support (French, Spanish, German, Dutch, Swedish, Italian, Portuguese) * Manage customer sites * Edit and remove ticket tasks * Reschedule Site Visits * Starred Site Visits, Tickets and Customers * Combined Ticket History with Responses * Configurable distance units * Custom start up screen * Get directions to POI around site visits * Improved design

1.0.4

May 17, 2016

* Fixed issue with time tracking where timer starts with offset from GMT.

1.0.3

April 1, 2016

* Added support for UTF-8 encoded characters in descriptions * Comments renamed to Responses * Resolved date format issues in Costs, Time Entries, Site Visits and Scheduled Tickets where the local date format differed from the web app's date format.

1.0.2

March 16, 2016

* Resolved an issue where time in site visit is offset by the difference to GMT * General list performance improvements * Ticket sorting not bypassing local cache has been resolved * Saving information now gives visual indication of processing * iOS status bar activity indicator now displays when accessing network.

1.0.1

March 3, 2016

Price History of ServiceDesk

Description of ServiceDesk

MAX Service Desk Mobile MAX Service Desk requires a MAX Remote Management account Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard, and remotely access and update your customer issues, tasks and your site visit work such as comments, time logging, mileage tracking and costs. Features in MAX Service Desk Mobile include:- - Schedule your filed site visits with GPS coordination, mileage and time tracking (Continued use of GPS running in the background can dramatically decrease battery life.). - Manage, filter and update your support tickets remotely. - Sign off tickets with digital signatures and add photos to ticket comments. - View customer information, contacts and related tickets. - Get customer insights available through LogicCards. About MAX Service Desk MAX Service Desk is a solution from LOGICnow that provides the ability to manage incoming tickets, issues and communication from customers along with the ability to manage your time logging, cost items and contracts with customers - for both time and manage services.

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