App and device won’t synch
This used to be a great product and always worked as designed when my 98 yr old mother-in-law with Alzheimer’s would get out of bed in the night. I purchased a new button after accidently putting it through the wash, at a high price I might add. I am unable to register the new button to the app. Directions seem simple to add the new sensor and Gateway hub but responds with a sensor/Gateway have been registered and yet continues to show they are not registered. I deleted the app and reinstalled and am in the same loop..add sensor, sensor has already been registered, no indication that sensor is connected. The same goes with adding the Gateway hub. There is no phone contact support for the company and I have emailed according to their contact info. They have never responded to my email. So now I have a very expensive alarm that I am unable to use because the app seems to be a mess. Bottom line to potential new customers - Do Not spend the outrageous amount of money for this product. This is too bad because we have used it for 5 years and it was a great product. But if the device won’t synchronize to the app it is useless.
Show less
![Multiple Sclerosis [MS]](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/7a/4c/f2/7a4cf213-f4ca-d41e-b51e-d56de452d6b6/AppIcon-0-0-1x_U007epad-0-10-0-85-220.png/90x0w.webp "Multiple Sclerosis [MS]")
