Brilliant Intuitive Sophistcated
This is an excellent app. It really allows for sophisticated customisation while having a good UX and is both intuitive and user friendly. You can make your home systems as simple or complex as you like.
The Hue Bridge helps keep the system steady and reliable - independent of the vagaries of the internet.
Please Philips keep it up and don’t suddenly change the app without doing thorough development and user research. I only say that because in May ‘24 my ‘smart’ home sound system brand changed their previously user-friendly app, and the new one is a huge disaster.
Philips keep up the good work.
The Hue Bridge helps keep the system steady and reliable - independent of the vagaries of the internet.
Please Philips keep it up and don’t suddenly change the app without doing thorough development and user research. I only say that because in May ‘24 my ‘smart’ home sound system brand changed their previously user-friendly app, and the new one is a huge disaster.
Philips keep up the good work.
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Great product, over priced and dreadful customer service...
Great product, with the exception of memory in hub. I have 19 lights and 17 accessories, like on/off light buttons, indoor and outside sensors etc., and one Hub can't handle that. My house is massive, no it isn't, it's a two bed mid-terraced house over two levels, and I need two hubs for a fully automated home lighting scheme. I'd rather pay an extra £10 for a hub that would cover the whole house so I don't need to change hubs in the app to access other items that I can't get onto one Hub. Over priced, lights £20, £30, £40 and more. £35 for a sensor and more. Customer Service There is a reason why they have a 1.4* review total on TrustPilot, dreadful. At one point their UK website had a contract phone number that if you phoned it would offer to sell you the phone number. I tried multiple phones just in case it was my network, yikes.
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Dimmer remotes won’t POWER ON
As of recent update all of my new remotes i noticed would only power OFF the downlights but not POWER ON…. adjusted settings etc… but then it gets weirder, in an attempt to problem solve i inspected some remotes in other rooms which i noticed were behaving correctly power on/off as intended but after “opening” them remote settings, they would then “update” their settings to have the same behaviour of only powering OFF when pressed and nothing else… I have 1 remote left that i haven’t opened it’s “settings” which is still behaving correctly…. this is an extremely bizarre and incredibly frustrating error to have stumbled upon. Only way to get lights back ON is a manual switch off/on of the light switch at the wall. Making these remotes and their install locations absolutely POINTLESS!!!!
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Hue Lighting
I had my husband put all these hue lights around the house. When we go away he can put the lights on anytime when we are away. I feel safe with the lights on outside. I have kept the hue lights working since my husband died over 2 years ago. Thank you.
Love!!!
We’ve had a house full of hue lights for 10 years. After a while they get into my rhythm. They turn themselves on and off and it’s like having my dad when I was little. Always saying, “who left the light on”. Recently we did some remodeling and the bathrooms got 36 inch round mirror set in a bracket with spools of thread to hold it at the right distance. It looks great. Everyone wants one and we saved so much money doing it ourselves. My son came along and I asked him to set the auto sequence. At first I was annoyed because he could see the light blue walls, so why did he make it pink. Then a few minutes later it went back to blue. He set it up to say good morning. I see you. And I love you. In lights every morning. Thanks for being a part of us Hue. Even if the lights in my son’s bathroom turned off when I was in the middle of my shower. Oh and as our system aged, it was harder to get the right power cords and plugs. If you are going to change the engineering, support it. Don’t make me look on eBay!!! I love my globe on the back porch. I love to teach the kids how to make it any color their finger gets to. I have an ap for a thunder storm and it makes the kitchen cabinets turn on like florescent bulbs how they kind of bounce. These things bring me joy because I am comforted by light. Leave the light on!!
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Great product, over priced and dreadful customer service...
Great product, with the exception of memory in hub. I have 19 lights and 17 accessories, like on/off light buttons, indoor and outside sensors etc., and one Hub can't handle that. My house is massive, no it isn't, it's a two bed mid-terraced house over two levels, and I need two hubs for a fully automated home lighting scheme. I'd rather pay an extra £10 for a hub that would cover the whole house so I don't need to change hubs in the app to access other items that I can't get onto one Hub. Over priced, lights £20, £30, £40 and more. £35 for a sensor and more. Customer Service There is a reason why they have a 1.4* review total on TrustPilot, dreadful. At one point their UK website had a contract phone number that if you phoned it would offer to sell you the phone number. I tried multiple phones just in case it was my network, yikes.
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Love my many lights
built up loads of them over the years. So far happy that Philips have not gone down the route of updating continually and obsoleting early versions, nothing annoys me more when you invest in electronics to be forced to upgrade and replace. Truth is you just lose customers. Well done hue for not doing that to us!!!
Would like to be able to control or place individual lights in rooms according to location so the dynamic light sequences can be tailored for the room set up.
Hence 9 out of 10 score.
Would like to be able to control or place individual lights in rooms according to location so the dynamic light sequences can be tailored for the room set up.
Hence 9 out of 10 score.
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Love the layout but needs more presets & customization
I am obsessed with my Hugh Phillips lights! So much so that I’ve bought nearly $1000 worth and I don’t regret a thing. The app design is slick and modern, with an easy to understand, intuitive layout. Some of the features, such as unstacking gradient, light strips with multiple color options within the color wheel, take some googling to initially uncover. But once you get the hang of it, it’s fun to design your own scenes. There are a few things that I wish Philip would improve upon. The grouping system, especially related to syncing music and other media by creating “entertainment zones“, can be somewhat frustrating and can leave you with several overlapping groups. Moreover– as a previous nano leaf user – I can say that Phillips lacks the lighting customization options that the former’s app permits. Some of the lights seem capable of additional color points yet gradients are always limited to three no matter the size or length. Finally, I wish Phillips would release more presets that you can install on your devices. Addition to the 30 or 40 that are always in the store, it seems they occasionally release seasonal presets. But there is no way to share or view additional presets either Phillips designs or customers. Overall, I would definitely recommend lighting your house with Phillips Hue. The app could just use a bit more fine-tuning to provide the functionality that competitors apps seem to allow.
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Options
So many options available with Hue. Set via a switch or adapt in the app. Excellent system! You can set up a Sonos system, the Hue system can lock on to the sound and give you a coordinated light show. You can have Phillips switching as you walk into the house. Alternatively the lighting system can act as a security system by turning on the lighting while you are out for the night or go on holiday for days or months. The lighting is very reliable, I have added new products over the years. All lights are adaptable to you mode using the Hue app via your iPad or phone, even Google/Nest products can control your lighting at night. Motion sensors are available so you will never bump into walls/doors, the lights will switch on to give a low light navigating at night around the house. Have fun with Hue systems, love it and simple to fit!
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App needs work.
First I’ll start off by saying that Hue is far superior to all other smart bulbs. I have tried many other brands like Govee in the past and none of them compare to the quality of Hue. Even though the price tag of all of Hue’s products is absurdly high, I still will splurge here and there to add to my smart home lighting kit. However over the years I feel like Hue does very little to improve upon features of their app. While it’s still far ahead of every other smart lighting app I’ve used, they don’t seem to care much about upgrading and perfecting it. New features are few and far between and honestly quite underwhelming. I’ve personally thought of so many things I’d love for this app to do and I doubt I’ll ever see features rolled out that achieve them. For example, the dynamic scenes they released a while back only includes, candlelight, fire, and prism (the newest and most boring scene.) I can think of so many different dynamic scenes they could add… lightning, star light, sunlight refracting through water or tree leaves… I mean seriously get creative. The custom scenes don’t even let you add a photo, it just gives you a solid colored dot. It just seems like they make all their money and put forth minimal effort to improve the app. Wish they would try harder and do more because there’s still untapped potential.
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Response from developer
Hey Andrew, thanks for leaving your feedback. We will make sure to note it down to make it even more user-friendly to suits it to your needs. The formula Living colors can cycle through colors of a predefined or own scene. If you have other suggestions you can leave them on Facebook (http://m.me/HuePhilips) or Twitter (https://twitter.com/tweethue).
