The customer support responses are arrogant and unhelpful. The game has many bugs and there are hacks all over in this game. When there is a merger of servers on April 24 many players were unable to log back on. I know, I am one of them. They also double charge you for purchases if you let them. I have had to fight for refunds many times. I would go elsewhere if I was you. I'm done with this app.
When they do updates many people get locked out of their accounts or deleted and when they merge servers in the game look out big problems are going to occur. I just got locked out of the game today Jan 11, 2020. It said account name or password is incorrect but I was logged in not 3 hours ago. This game has so many bugs I suggest you run from this game and spend your money elsewhere.
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