Leave a Review Kum & Go
App does not work at all
I cannot even log in to my app anymore. I have reset my password multiple times, and it still fails to work. It used to work fine, and now it’s useless. Also, the new “rewards” program is a disgrace, 2¢ off a gallon is not enough of a discount to make a difference-especially when your gas prices are usually significantly higher than everyone else’s. I basically have no reason to go to Kum N Go anymore, and I was a frequent customer because of the rewards program.Show lessKareBear322001
Developer Response
We're here to help! If you need any assistance or have further questions, please don't hesitate to reach out to our support team at 1(800)789-4455. We're dedicated to helping resolve any issues you may encounter.Bring back pay at pump via app
I wholeheartedly agree with Bloodyashes review. Literally the only thing that had me stopping at Kum & Go for fuel was the ability to pay and activate the pump from while I sit in my truck (cold weather!)
1000% agree that the new app and rewards program is a complete regression of anything and everything I valued with Kum & Go. At the end of the day, middle managers win a cost savings battle, but progress towards a loss of the war for the wallet of the people. What a terrible step backwards. Ultimately the developer response to these detractors is simply just a ultra-soft peddled heartless mealy-mouthed boilerplate PR schmutz.
I’m sure they will understand that the majority of their patrons use them because it’s on their way home or it’s just a familiar station they’ve always stopped at, but for me this is a major dealbreaker and I won’t be going back to Kum & Go anytime soon. I like Maverick, and I thought the purchase meant good things for Kum & Go, but it ultimately was just Maverick removing anything that differentiated two. Add to that I had almost 70,000 points vaporized in the transition and only limited responses from support that never solve the problem.
No doubt this is more about Maverick steamrolling what was good about Kum&Go than Kum&Go peeps screwing the pooch. Whatever, I’m cutting my losses and deleting the app. Sad day but good bye Kum&Go, it was great while it lasted.Show lessSleepfree In GA
Developer Response
Thank you for sharing your thoughts with us. We understand your disappointment about the removal of the Fuel Pay feature in our app. We apologize for any inconvenience this has caused. While we've made the difficult decision not to bring back Fuel Pay, we're continually improving our app to offer new and exciting features that we believe you'll enjoy. We value your loyalty and hope you'll give these new features a try. Thank you for your understanding and continued support. Please call our customer service team at 1(800)789-4455 if you have more concerns.Rewards on the App
Some people are upset with the new app rewards. I am not one of them. I look at it this way the company doesn’t have to provide any perks for stopping in for gas or food and drinks. Thank you K&G for giving back any way you can in this economic situation we are experiencing. The stores are clean and so are the restrooms. That is more important than any reward perks.Show lessI have the key