Vrbo is painful as an owner
Allow me to recount a recent experience. Guest inquires to book Thanksgiving. I’m not comfortable with his request to checkout Saturday of holiday weekend so I try to reject the inquiry. Vrbo says that will be a penalty against my discoverability but suggests I should respond with an adjusted booking so send back an adjustment to guest that includes Saturday night. He says he can’t do that. So we agree to not move forward. But somehow VRBO platform decides this is now a confirmed booking (despite neither of us confirming anything). Guest calls support and after being on hold 30 minutes is assured it’s just temporary hold that will get automatically cancelled in 72 hours. 4 days go by and “booking” is still there blocking my calendar for Thanksgiving so I try chat support. After a 45 minute back and forth chat with someone who is obviously not US based, I’m told to give it another 24 hours and it will clear. Now it’s a week later and the phantom booking is still there. Call support again and once again dealing with staff somewhere in the world that doesn’t seem to understand the issue.
airbnb is not perfect but never had this kind of frustration and potential lost revenue with them. Steer clear of Vrbo if at all possible.
airbnb is not perfect but never had this kind of frustration and potential lost revenue with them. Steer clear of Vrbo if at all possible.
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